Job Description

We're a housing association -- that part is straightforward. But we're also a commercially strong property business, with a 232m turnover, a 29% operating surplus and a portfolio of over 35,000 homes valued at around 4bn. Alongside this scale and financial strength is a clear focus on delivering high-quality services and well-maintained homes for the people who live in them. If this sounds like the kind of organisation you'd like to be part of, read on.



Our Contract Manager is a role with real purpose. Sitting in the Planned Maintenance Team, you could play a central part in improving the quality of homes through planned major component replacement programmes (kitchens, bathrooms, windows, roofs) - all while ensuring that our tenants are informed, engaged, and supported every step of the way.

Why This Role Could Be a Great Fit for You:

Make a difference - your work will help deliver high-quality, well-maintained homes that provide safe, comfortable living environments for residents.



Own the process - from pre-contract planning through to site inspections and reporting, you'll drive the delivery of planned maintenance works.



Work with people - Build trusted relationships with tenants, contractors, and colleagues to ensure smooth, customer-focused projects.



Shape the future - Bring your technical and contract management skills to a programme that's vital to our long-term sustainability strategy.



What's the role? Responsibilities include, but aren't limited to:



Leading and managing a high-performing team of Surveyors.



Conducting property inspections and collecting detailed data to assess planned maintenance needs.



Leading the delivery of planned maintenance programmes, including major component replacements and stock investment works.



Monitoring contractor performance, managing budgets, and producing reports that keep our Planned Maintenance strategy on track.



Engaging and communicating with tenants to explain upcoming works, manage expectations, and ensure smooth delivery.



Ensuring compliance with relevant Health & Safety & CDM regulations.



Working closely with internal teams and external partners to deliver a programme that meets energy efficiency and tenant satisfaction goals.

Our ideal candidate? Your CV and cover letter will highlight:

A relevant HNC or equivalent qualification, or significant equivalent work experience.



Significant technical experience in construction or maintenance related contract management.



Experience managing budgets and completing the associated financial administration.



You will be an excellent people manager, with a proven ability to lead and motivate your team to achieve challenging targets and objectives, using your excellent communication skills and ability to build strong professional relationships.

Please note:

We will begin reviewing applications from this role week commencing January 5th 2026.



Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.



Interested? Please see link to a full Role Profile attached. Applying is easy - simply register on our candidate portal and submit your CV and Cover Letter. Please be advised that suitable candidates will be invited to participate in an assessment shortly after applying. We reserve the right to cease recruitment activity prior to the stated close date, should an appointable candidate be identified.



We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Recruitment Agencies:

Midland Heart only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our Resourcing team. We do not pay agency fees when speculative and unsolicited CVs are submitted to any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid. Submission of any unsolicited CVs or proposals to Midland Heart will be deemed evidence of full and unlimited acceptance of this approach.