Job Description

Annual salary: up to 60,000.00
Contract Manager
Location: Islington
Salary: 60,000 per annum
Hours: 42.5 hours per week
Fulltime - permanent Monday - Friday
Company van, fuel, equipment and uniform will be provided
At Mears, we provide tailored rapid-response and planned maintenance services to over 70 local authorities, ALMOs, and Housing Associations across the UK.
We are the largest provider of repairs, maintenance, and regeneration services in the sector--and proud to put people at the heart of what we do.
We're now looking for an experienced and motivated Contract Manager to lead our team in Islington, managing services across occupied properties to ensure quality, safety, and resident satisfaction.
Role Criteria

• Management of all aspects of operational and commercial delivery, overall contract performance in line with contractual commitments and agreed company & client protocols. Managing works to programme time frames, producing project
• Ensure compliancy and adherence to health & safety regulations, Mears standard operating procedures Mears values and quality assurance accreditations. Demonstrate, maintain and monitor the company's commitment to best practice with legislation, codes of practice & good working practices relevant to all work activities
• End-to-end management of Capital works and high-risk properties across a range of occupied homes
• Line management of five supervisors, including performance reviews, one-to-ones, and daily briefings
• Oversight of KPIs, reporting, and service delivery standards
• Handling client queries and managing resident complaints effectively
• Supporting and engaging operatives and branch teams to achieve high-quality outcomes
• Office-based in Milton Islington with regular site visits
• Full valid driving license

What we're looking for

• Health & safety knowledge, including COSHH.
• Knowledge of compliance
• Line management experience
• Experience of working in social housing and in partnership with a local authority client
• Proven experience of Capital works projects and high-risk buildings

What we offer

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
• Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
• Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
• Family friendly policies
• Company Van, Fuel Card and Uniform

All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points.
Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.
Apply below or to discuss your application further; contact: Laura Bourne (laura.bourne@mearsgroup.co.uk)
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

Skills Required