Job Description

At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nations critical networks connected and protected 24/7.


Reporting into the Senior Contract Manager, the Contract Support Manager will be responsible for coordinating safe and effective works across our contracts. You'll manage relationships with internal teams and external authorities, ensuring compliance, efficiency, and high-quality service delivery.


This depot-based position involves spending several days each week at our Micklefield depot, as well as regular customer and site visits across the North including Yorkshire and the Northeast.

What you'll do:

Assist the operational delivery team with day-to-day planning and works implementation Lead a team of co-ordinators to provide administrative support to the delivery teams Line manage, coach and support a dedicated team of co-ordination staff Provide customer support and assistance as required Co-ordinate and structure virtual and customer-facing engagements, ensuring effective scheduling of meetings and training sessions. Deliver competent, structured and well lead training Translate, technical and strategic information to their team in a manner that can be understood Be responsible for managing work streams including but not limited to; creation and submission of applications for payment, fleet support, creation of task numbers, contract administration and reporting of key contract data Managing processes and process mapping with the wider management team Cover for team members during periods of leave and absence Responsible for daily tasking of the team Produce periodic customer and management reports Support and chair customer meetings and attend site-based meetings Responsible for meeting and greeting customers and visitors Management of office administration

Who you are:

You are an organised and proactive professional with excellent communication and relationship-building skills. You thrive on coordinating teams, managing resources, and supporting projects across multiple sites.

Key Requirements:

Experience working within a similar customer focused environment is essential Understanding of financial administration Confident communicator, able to express technical and financial information proficiently and succintly Ability to support project finances, including supporting administration of the forecast and invoicing process Excellent communication skills with the ability to lead a successful and motivated team The ability to independently deal with and manage issues as well as conflict Ability to attend sites and meetings often on live construction sites, often at short notice. Excellent customer and stakeholder management skills Excellent organisational skills Full driving licence

What we offer:

A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.


We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.

The additional benefits with this role:

BEN1 - Car Allowance 26 days holiday, plus public holidays, and the option to buy or sell days annually Company pension scheme A range of family friendly policies Occupational health support and wellbeing Portal Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!


We're passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.


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