Job Description

Are you a strong communicator with a passion for doing a great job? Do you have an eye for detail with an ability to analyse data?



If so, our Contract Support Officer role could be the role for you!

What you'll be doing

As Contract Support Officer you'll be responsible for providing effective technical operational support to the Property Safety M&E department, this will include working alongside our mechanical and electrical teams. Working with the team you'll be supporting a "safety first" culture by working closely with Contract Managers and leaders to support the delivery and evidencing of a compliant servicing and maintenance regime.



You'll take responsibility for operational processed and system management, making key day to day decisions. You will be great at building strong working relationships with both internal and external stakeholders, and these relationships will help coordinate the delivery of quality services whilst maintaining high levels of compliance performance.

About you

To be successful in this role, you will need an understanding of Property Services/Safety or Asset Management related contracts. In addition to an awareness of KPIs and cost models.



You will see yourself as self-sufficient, able to roll your sleeves up and get the job done, knowing that you have team members around you for support and guidance when needed.



You will need to have the ability to interrogate, manipulate and interpret data and produce clear and accurate reporting based on a range of requirements, so previous experience working with and interpreting technical data is highly desirable. You'll also be confident in your ability to spot inconsistencies and will use the resources you have available to check data when it might feel out of line.



This is a hybrid role, where you have the option to base yourself from home, when not working alongside the team. The team tend to see each other on a regular basis, (on average one day per week) working together in the Dorset Region



You may be required to travel for the role, this could be to attend training or meet with external contractors when there's something new to learn. So, you'll need to have a full UK driving licence and access to a vehicle for work purposes.



We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan We invest in colleagues' careers and development through our leader and colleague development frameworks Defined Contribution Pension and attached life assurance Volunteering hours available to all colleagues to enable them to give back Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more Enhanced leave We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.


To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.



Interviews will take place on 3 & 4 April 2025.



We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it's subsidiary brands.

#Ind1


Our Housing and Independent Living teams provide a comprehensive range of housing-related services to more than 75,000 customers.


The team acts as landlord of more than 28,000 homes owned and managed by us and offers a variety of supporting options designed to help elderly and vulnerable customers to continue living their lives independently. Some of the business functions include customer accounts, lettings, customer services & neighbourhood management.