Job Description

Job Overview

• Position: Control Room Commander
• Rate of pay: 17.56 p/h.

Hours: 12hr shifts (07.00 - 19.00 and 19.00 - 07.00).
Shift pattern: 4 on 4 off (Days, nights weekends & bank holidays).
Location - Canary Wharf, London.
Join our onsite security team in Canary Wharf, working within a cutting-edge Regional Security Control Centre (RRCC). As a Control Room Commander, you will be responsible for CCTV surveillance, security monitoring, incident and management emergency management and escalation. You will play a crucial role in protecting the client's estate, assets, personnel, and events ensuring compliance with security industry standards and supporting the on-site security teams through effective collaboration and communication.

• The CRC will play a vital role to the security and protection of the client estate as well as it's people, you will play an integral part of the intelligence cycle and information sharing across a UK wide estate and a global travel and risk management team. The RSCR team will be a 1st point of contact for security escalations and will liaise with a valued watckeeper service that actively engages in threat monitoring, real time alerting and intelligence reporting.

Main duties

• CCTV Monitoring & Surveillance: Operate and monitor state-of-the-art CCTV systems, ensuring continuous surveillance of key areas with new technology implemented to enhance monitoring.
• Threat Detection & Analysis: Identify suspicious activities, assess security risks and event management through analytics, provide first response and escalate incidents as necessary.
• Incident Management & Response: Coordinate responses to security breaches, unauthorised access, and emergency situations, ensuring prompt and effective action is taken as per SOPs
• Communication & Coordination: Act as a central point of contact for security officers, workplace teams, and travel risk teams through the intelligence hub.
• Access Control & Alarm Systems: Handle the companies access control system to include the management of access group within the system and provision of recertification data on request. Monitor Regional Alarms ensuring a proficient response compliant with current security protocols.
• Disruptive Effects Framework: Support the implementation of security strategies designed to mitigate risks and enhance safety.
• Emergency Procedures: Assist in crisis situations, coordinating responses with relevant teams and emergency services to aid the control room commander in decision making.
• Compliance & Reporting: Maintain accurate records in the security management system, log incidents, and adhere to AI's and SOP's include monthly confirmation testing. Provide evidence for audit purposes on request.

Person Specification

• Excelled interpersonal skills; be able to work on own initiative and as part of a team.
• Ability to communicate confidently at all levels including stakeholder engagement.
• Ability to manage own workload to meet team deadlines.
• SIA CCTV License (mandatory for CCTV monitoring roles).
• Previous experience in a control room environment, demonstrating the ability to maintain composure and a calm demeanour in a pressurised setting.
• Aptitude to work on a variety of security systems unique to the contract (full training will be given)
• Ability to analyse security data and make informed decisions.
• Knowledge of travel risk management and the ability to review multiple data sources to formulate a cohesive report to EY Staff.
• A good all-round understanding of site security procedures and SOP's acting as a focal point of contact for staff members of all levels within the business.
• Understanding of the Disruptive Effects Framework and its application in security.
• First Aid & Emergency Response Training (preferred).
• A willingness to learn and develop and show high level of commitment and professionalism.
• Knowledge of Microsoft Office, Outlook, Word, Excel, PPT, Teams and Sharepoint and ability to stay current with system information, changes and updates.

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Information Security

• Ensure compliance with Mitie's information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;

Mandatory Requirement :
DS SIA
CCTV SIA
3 years Control room experience

• Excelled interpersonal skills; be able to work on own initiative and as part of a team. * Ability to communicate confidently at all levels including stakeholder engagement. * Ability to manage own workload to meet team deadlines. * SIA CCTV License (mandatory for CCTV monitoring roles). * Previous experience in a control room environment, demonstrating the ability to maintain composure and a calm demeanour in a pressurised setting. * Aptitude to work on a variety of security systems unique to the contract (full training will be given) * Ability to analyse security data and make informed decisions. * Knowledge of travel risk management and the ability to review multiple data sources to formulate a cohesive report to EY Staff. * A good all-round understanding of site security procedures and SOP's acting as a focal point of contact for staff members of all levels within the business. * Understanding of the Disruptive Effects Framework and its application in security. * First Aid & Emergency Response Training (preferred). * A willingness to learn and develop and show high level of commitment and professionalism. * Knowledge of Microsoft Office, Outlook, Word, Excel, PPT, Teams and Sharepoint and ability to stay current with system information, changes and updates., 3 years Control room experience

Skills Required