Job Description

About the company

Established, Trustworthy and Forward thinking.......

Classic Services Group (CSG), established in 1947, is a proud, family-run business built on strong foundations and a passion for what we do. As we continue to evolve and grow, one thing remains the same for us, it's personal.

What sets us apart from other property service providers is the long-standing relationships we build with our clients, our team, and our community. Some of our partnerships span decades, and it's this trust and commitment that drives our success. We understand that there is no one-size-fits-all approach, which is why we tailor our services with care and precision.

We currently have an exciting opportunity for experienced Control Room and ARC-qualified professionals to join our expanding team. As we continue to grow our monitoring portfolio, we are looking for dedicated, detail-oriented individuals who are passionate about delivering exceptional service and upholding the highest standards in a fast-paced control room environment.

Successful applicants will be based in our modern, state-of-the-art control centre, joining a well-established, family-run business with a strong foundation and a clear vision for growth. At CSG, we are proud of our longstanding client relationships and are now focused on expanding our already extensive national monitoring client base.

CSG is proud to be an equal opportunities employer, committed to fostering an inclusive and supportive workplace. Our facilities are designed with accessible infrastructure, ensuring a positive working environment for individuals with disabilities.

Job details

Hourly Pay Rate: 13.85 per hour

Job Schedule: 4 Shifts on 4 Shifts off

Shift and Schedule: Days, Nights and Weekends

Location: Mill Court, Spindle Way Crawley

The Control Room Supervisor (CRS) is responsible for the daily operation of the Response Centre which covers alarm response, communications, and security operations management across our portfolio.

The CRS will ensure exemplary standards of security and customer service are always provided to the clients and sites. This is a high-pressure environment, you must be able to operate well under pressure, with an excellent attitude and behaviour skill set to match. A four-on-four off shift pattern is worked covering Nights on a 12-hour shift, this will include weekend and bank holiday working, pay rate at 13.85 p/h.

Role Responsibilities

The key role is dealing with Intruder, Fire and CCTV alarms on the Webeye alarm monitoring software.

To deal efficiently and effectively with emergencies including fire, break-ins and criminal activities.

To consult closely with statutory authorities and client Management dealing with alarm and CCTV incidents and the provision of information to a number of individuals and organisations.

To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.

Ensure a timely response to all security issues and events and assist with escalation procedures and processes, ensuring reports are completed in a timely manner.

Capable of communicating effectively with our clients, staff on sites and 3rd party contractors.

Be able to issue and receive detailed instructions both written and verbally.

Be able to plan and organise daily routines and activities.

Be able to identify and meet training requirements.

To amend rosters and change/assign shifts as and when needed.

To act as first point of contact for staff and clients.

The Ideal Candidate

SIA Front Line OR Door Supervisor and CCTV licence required, although training can be provided.

PC literate, a good level of knowledge of Microsoft products is essential (word, excel, PowerPoint and outlook)

Excellent time management and the ability to prioritise workload.

Good telephone manners and have the ability to remain calm when dealing with serious incidents and difficult customers.

Good standard of spoken and written English.

The ability to reliably travel to our premises (Driving license preferred but not essential)

Have a polite, positive, professional, and proactive attitude.

Experience of working in a fast paced proactive and reactive ARC control room environment

Package description

The successful applicant will need to be flexible and committed to their duties. A valid SIA licence and the ability to work with IT equipment are essential requirements. Ideally the successful applicant must also be familiar with CCTV equipment, Access Control and Alarm Response. We offer competitive renumeration within the sector and ongoing employee development.

Job Type: Permanent

Pay: 13.85 per hour

Benefits:

Free parking On-site parking
Ability to commute/relocate:

Crawley RH10 1TT: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have a CCTV license?
Experience:

Security: 1 year (required)
Licence/Certification:

SIA License (required)
Work Location: In person

Reference ID: CRS