Job Description

Control Room Supervisor

Permanent

Location:

South West London - Kensington

Hours:

4 on, 4 off - 19.00pm-07.00am-07.00am-19.00pm

Pay:

14.58 per hour

Join Our Team as a Control Room Supervisor!

As a Control Room Supervisor you will bring excellent customer service, have a super smart personal presentation and entrusted to protect premises ensuring a safe working environment for visitors, staff and contractors. As part of a 24-hour shift team be responsible for actively monitoring and operating control room systems and radio transmissions to help in coordinating and directing security response to protect the Museum's estate, including its collections and assets and maintaining a secure and safe environment for visitors, staff and contractors including high profile events.

About the Role:

As a Control Room Supervisor! you will be responsible for:


To actively and positively supervise a team of security officers ensuring all duties are carried in accordance with procedures and policies and ensure compliance with legal, Company and contractual obligations at all times, such as the Data Protection Act, Health and Safety at Work Act and procedures outlined in the Company handbook and Assignment Instructions. At all times, supervise the conduct of the team (to include ability to complete tasks, attitude and behaviour) and ensure all personnel are briefed, trained to the required standard and subject to regular effective performance monitoring. Provide first-line Supervisory security response to incidents in public and 'back of house' areas and ensure an effective security response to alarm activations on the access control system, case alarms and perimeter activations. Actively check the Museum for H&S and Security issues and escalate accordingly and ensure that all faults are reported appropriately Ensure officers report for duty complete the signing in/ out duty sheets correctly and conduct duties in required uniform, are issued with correct equipment and supervise the daily issue of officer's keys and radios. To co-ordinate the daily rotation of the shift, perimeter and bag search teams with respect to tasks and breaks and conduct regular security post visits and monitor security patrols. To arrange cover for sickness, 'blow outs' and other immediate or planned absence

Why Join Us?

Annual leave

entitlement of 5.6 weeks

Lifestyle Benefits

- Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.

Learning & Development

- we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.

Health and Wellbeing

- Life assurance scheme, access to mental health support specialists Access to

an Online GP

for you and your dependents.

Financial

support

Discounts

on hundreds of retail sites

Progression opportunities

- many of our team go on to senior and site management roles A welcoming, respectful team culture Uniform and full induction provided Cycle to work scheme

What we are looking for:

Basic IT Skills Demonstrate the ability to think and act quickly in emergencies or under pressure Have an ability to deliver succinct and clear verbal and written reports where necessary Maintain a high standard of personal presentation Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance in order to ensure team effectiveness and availability Able to demonstrate an ability to work as part of a team.

Interested? Apply now and secure your future with us!

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications


Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.



Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge