Job Description

Job post summary

Date posted:

7 November 2025

Pay:

28,411.41 per year

:

Job Title: Controller Responder

Salary: 28,411.41

Full-time: 37.5 hours per week on a rotational basis: (Shift Below)

Early shift: 06:00 - 14:30 Late shift: 14:00 - 22:30 Night shift: 22:00 - 06:30
Rota: The rota consists of 6 shifts (2 early, 2 late, 2 nights) covering 24/7 followed by 3 days off on a rolling 9-week schedule.

Location: Based in Colchester, Chelmsford or Braintree. Travel around the Essex County will be required.

Job Overview:

Carecall247, part of Provide CIC, is seeking a dedicated Controller Responder to join our compassionate and dynamic team. As a Controller Responder, you will play a vital role in supporting our service users by responding to emergency alerts and calls into our control centre. You will provide a timely assistance to individuals who require help or have had a fall. Ensuring their safety and peace of mind.

This position someone who can work independently, demonstrates empathy and excellent judgement and can remain calm under pressure.

Requirements:

Strong IT skills with adaptability to new systems. Excellent interpersonal and communication skills. Experience in a customer-facing or care related role. Ability to work on own initiative, while remaining part of a supported team. Possession of a valid UK driver's license.

What We Offer

Opportunity to make a meaningful difference in people's lives. Supportive and inclusive working environment. Training and development opportunities within the Provide CIC group. Pension, uniform inc: laptop and mobile phone, pool vehicle for response visits.
Working for Provide:

Provide is a Community Interest Company committed to delivering high-quality health and social care services with a focus on safety, responsiveness, and innovation. As an employee-owned social enterprise, we reinvest our profits into the local community. Join a highly respected and award-winning organization dedicated to transforming lives through care, innovation, and compassion.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.

Join our team and become part of an ambitious social enterprise dedicated to transforming lives. Apply now!

Job Type: Full-time

Licence/Certification:

UK Drivers License (required)
Work authorisation:

United Kingdom (required)
Work Location: In person at Colchester, Chelmsford or Braintree bases

Job Type: Full-time

Pay: 28,411.41 per year

Licence/Certification:

Drivers License (required)
Work authorisation:

United Kingdom (required)
Work Location: In person