Head of Claims Business Management, the Claims Business Management Team, Claims Team Leadership, and Claims Team Members. The role also interacts closely with the internal and external audit, Compliance Team, Risk Management Team, and other Beazley departments involved in upstream and downstream processes.
Job Summary:
To support the Claims Business Management Leadership Team in maintaining and improving the organisation's internal control framework and governance processes. The role involves data gathering, analysis and reporting to ensure effective governance oversight and operational risk management.
Key Responsibilities:
Controls Support
Evaluate the design and effectiveness of existing controls, identify control gaps, and assess the materiality of findings
Assist in the investigation and reporting of control failures, risk events, breaches, and control failures
Support the coordination and delivery of risk and control self-assessments (RCSAs)
Develop and track remediation plans for identified weaknesses, and ensure timely implementation of corrective actions
Maintain control registers and ensure documentation is up to date
Assurance and Monitoring
Assist in control testing activities under supervision of senior team members
Help collect and analyse data for control effectiveness and assurance reporting
Support thematic reviews and control improvement initiatives
Regulatory and Policy Compliance
Contribute to the development and maintenance of policies and procedures related to risk management and control activities
Assist in tracking compliance with internal policies and external regulatory requirements
Training and Awareness
Support the development and delivery of training programs to raise awareness of risk and control requirements
Ensure adherence to relevant regulations, policies, and industry standards
Reporting and MI
Help compile reports and dashboards for internal governance and management reporting
Gather and validate data inputs for risk and control reporting
Support the maintenance of management information (MI) databases and templates
Personal Specification:
Education and Qualifications
Degree in any discipline (preferred but not essential)
Knowledge & Experience
Strong understanding of risk management frameworks, control testing methodologies, and regulatory requirements
Experience with risk event databases and risk management systems
Ability to manage multiple priorities and meet deadlines
Ability to work independently and as part of a team
Proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint.
Skills & Abilities
Strong written and verbal communication skills are essential for conveying complex information to various stakeholders
Ability to analyse complex situations, identify root causes, and recommend potential solutions
Strong analytical and critical thinking skills are needed to assess risk and interpret regulations
Ability to adapt to changing regulations and business environments
Ability to build and maintain relationships with internal and external stakeholders
Commitment to staying up-to-date with the latest regulations and best practices
General
It is important that within all your interactions both internally and externally you adhere to Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing - as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers. We also expect Beazley employees to:Comply with Beazley procedures, policies and regulations including the code of conduct which incorporates the FCA and PRA Conduct.
Undertake training on Beazley policies and procedures as delivered by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
Display business ethics that uphold the interests of all our customers.
Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
Comply with any specific responsibilities necessary for your role as outlined by your line manager, the Culture & People or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.
* Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.
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