Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

We are seeking a Workplace Experience Ambassador for our Integrated Facility Management business line on our Amazon account dedicated team[Source: 1A-JLL Template.docx]. As a Corporate Receptionist, you will be the owner of the internal and external visitor experience, providing the highest possible standards of engagement with customers through all front-of-house and meeting & event services. This role exists to ensure all interactions leave customers with a positive, memorable experience while maintaining the highest standards of presentation, administration, and delivery across various workplace settings, directly contributing to JLL's mission of helping organizations achieve their ambitions through exceptional real estate services.

What your day-to-day will look like:

Take ownership of internal and external visitor experience through core front-of-house services including sign-in, badging, luggage management, and deliveries

Greet, assist, and direct candidates, new hires, visitors, and the general public while maintaining continual awareness of onsite events

Receive, direct, and relay telephone, email, and other queries via front-of-house with personalized customer service

Undertake physical setup of meeting and event spaces while monitoring room environments including furniture, signage, equipment, and consumables

Create and maintain up-to-date Outlook, conference room finder, and SharePoint room booking systems for meeting and event spaces

Coordinate daily updating of room booking displays and liaise with security and janitorial teams on meetings and events coordination

Support facilities team services including trouble ticket requests, mail and courier services, site inspections, and administrative tasks.

Required Qualifications:

Experience in reception, concierge, or related customer-facing field with proven track record o Excellent people skills and ability to interact with wide range of client staff and varying demands

Previous experience working within high-profile corporate environment with professional standards

Fluency in English and local language with outstanding written and verbal communication skills

Strong PC literacy and proven ability to manage daily activities using various systems and platforms

Very high attention to detail with ability to maintain professionalism at all times

Outstanding customer service skills with confidence communicating to customers at all levels.

Preferred Qualifications:

Previous catering or hospitality experience in professional settings

Facilities Management exposure or related operational experience

High awareness of local area services including shops, restaurants, hotels, and transport options

Experience with Outlook, SharePoint, and conference room management systems

Ability to work flexibly in different settings as part of a collaborative team

Location:

Onsite



At JLL, we are collectively shaping a brighter way -- for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.



JLL is an Equal Opportunity Employer committed to diversity and inclusion.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.