Job Description

Ignite Your Career with Partridge of Hampshire.

Are you ready to take your career to the next level with the largest BMW and MINI retailer in the UK? Where our people are just as important as our customers? Join Partridge of Hampshire, where passion meets precision and our team's dedication fuels every drive forward.

Who We're Looking For.

We're on the hunt for a high-energy, people-focused professional to join our dynamic team in Chandlers Ford. If you thrive on delivering unforgettable customer experiences and are excited to work with a team as enthusiastic about BMW and MINI as you are, this is your opportunity to shine.

Why Partridge of Hampshire?

This isn't just a job - it's a chance to be part of a family-owned business that's redefining the BMW and MINI experience across Hampshire. Led by Toby Partridge, whose three decades of experience with the BMW Group have established us as a regional powerhouse, our team consists of individual personalities who have passion for what they do.

Recognised as Corporate Retailer of The Year for 2024, the business has exciting plans to grow and create new opportunities for those who want to grow with us. We believe in giving back to our local community and are committed to supporting some important local causes.

What We Offer:

Work with Iconic Brands

: Join a team as passionate about BMW and MINI as you are!

Growth-Oriented Culture

: We value ambition and support your career development at every step.

Family-Owned Values

: Our close-knit team is inspired by a hands-on leader who leads by example.

Best in class

: We pride ourselves that every department is ranked within the Top 15% in the country.

Celebrate success

: We recognise our successes internally with tailored staff experiences.

What is the role?

The successful candidate will be able to demonstrate high energy, drive, passion and outstanding customer service skills. In addition, you must have excellent communication skills and a proven track record in account management and corporate relationships. There will be an occasional requirement for customer visits and the need to support with customer events.

Role responsibilities - including but not limited to:

To develop key customer relationships maximising the business potential within each account Ensuring excellent customer service Developing opportunities with existing accounts by identifying business Building rapport and understanding of customer account requirements in full Arranging demonstrator programmes and test drives to fit within the account requirements. Offer up to date product advice to leasing company and end user accounts Day to day maintenance of various sales order systems ensuring customer SLA for activity. Ordering of vehicles on BMW Group systems and ensuring accuracy against Maintaining weekly communications and status updates with customers Arranging national customer deliveries directly with BMW vehicle distribution centres Pairing and uploading delivery paperwork within customer service level agreements Management of any tests within agreed time frames Answering incoming corporate phone inquiries whilst maintaining internal SLA Delivering class leading Service Level as part of the National BMW Corporate Certified Programme. Attending various events to support customer relationships and product placements. Maintaining thorough product knowledge and updating your knowledge through manufacturer Led training.

Who you need to be?

To succeed in this role, you should be an excellent communicator, with effective time management skills and used to working to timed deadlines and targets, able to record and maintain information and records accurately and possess strong problem-solving skills.

Ultimately, you will develop customer relationships, responding effectively to their needs, managing any conflicts.

Ideal experience:

You will have previous experience working within the Motor Trade, ideally BMW You will have a minimum of 5 GCSEs grade C and above, including Maths and English You will have corporate experience You will have excellent IT and Administration skills, including:- Microsoft Office, Excel, PowerPoint, Drive, SA3, IVS A knowledge of the Leaselink System

Benefits:

22 days' annual holiday plus bank holidays Excellent training and career development opportunities Employee discount scheme Corporate gym rate Pension scheme Staff parking Annual staff party and opportunities to get involved with charitable, social, and sporting events throughout the year.

Hours:

Monday - Friday from 08:30 - 18:00 (42.5 hours per week).

Next steps:

Ready to join a team where passion meets performance? Apply today and accelerate your career with Partridge of Hampshire - your journey with us starts now!

Job Type: Full-time

Pay: 27,316.00-29,316.00 per year

Additional pay:

Commission pay
Schedule:

Monday to Friday
Work Location: In person