Job Description

At Capita, we are excited to expand our dedicated and supportive Local Public Services team by welcoming a new Council Tax Officer. You will be supporting clients of Lambeth Council predominantly over the telephone and via email but also on occasion attending Croydon County Court when needed. You will also be responsible for maintaining our databases, ensuring queries are directed to the appropriate teams when necessary, and delivering exceptional customer service.
We are looking for someone with a passion for customer service, previous experience working with the public, and excellent communication skills, both over the phone and via email. In return, you will work for a business that values personal development and champions its staff to achieve as much as they can. While this role is primarily home-based, there may be occasions when you need to visit Croydon County Court, so we are seeking candidates located within an hour of this location who are willing to travel (fully expensed by the business).
If you are enthusiastic about customer service and eager to join a company that champions its staff, we would love to hear from you!
Job title: Council Tax Officer
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What youll be doing:
Investigate computer records (Academy One Revenues and Benefits) and interrogate customers accounts to maximise collection of Council Tax for Bexley Council.
Occasionally attend court proceedings at Croydon County Court to provide information as and when needed
Be responsible for dealing with, and responding to, written and verbal enquiries from members of the public, using a document imaging system (Anite), EGWM and working to procedures and guidelines
Deal with and respond to customers over the telephone when needed.
Negotiate arrangements in writing, on the phone, for payment of debts
Ensure accounts are progressed through the recovery cycle from reviewing housekeeping lists
Promoting direct debit, e-billing and self-service to the customer
Investigate records and liaise with outside agencies to locate debtors who have moved
What were looking for:
A good level of Maths and English
Excellent communication skills both written an verbally
Computer literate
Good interpersonal skills with the ability to work effectively and tactfully with all levels
Professional approach.
Ability to work under pressure and to tight deadlines.
Good organisational skills.
About us: Capita Public Service LPS
Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. Managing tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more we make it easier for council teams to concentrate on front line services.
Utilizing your Revenues knowledge, you will champion learning and development within our back offices, ensuring all aspects of employee development from new starter and upskill training through to ongoing support development.
Whats in it for you?
a salary of 324,750
23 days holiday (rising to 27) with the opportunity to buy extra leave
A home based role with some travel to Croydon County Court
company matched pension, life assurance, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave, paternity pay of two weeksxe2x80xa6and plenty more
voluntary benefits designed to suit your lifestyle from discounts on retail and socialising, to health & wellbeing, travel and technology
the opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
Youll get the chance to follow your chosen career path anywhere in Capita. Youll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and well provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope youll do next:
Choose xe2x80x98Apply now to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, were committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if youd like to discuss any adjustments you might need during your recruitment process. Please email or call 07784 237318 and well get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team -
Location: Croydon
, United Kingdom
Time Type: Full time
Contract Type: Permanent