Job Description

The Company

Dougfields

Join our team at Dougfield Plumbing Supplies, a respected independent builders merchant serving the Southeast since 1993. With a commitment to quality products and exceptional customer service,


we are part of the Independent Builders Merchant Group (IBMG), the largest independent merchant group in the South of England.


Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Counter Sales Assistant at Cheltenham Branch

The Role

We are seeking a dedicated Counter Sales Assistant to join our Cheltenham Branch. This role offers an exciting opportunity for individuals with a passion for customer service and sales in a trade counter environment.

Responsibilities

Provide outstanding customer service to maximize sales and margin Fulfil customer orders accurately and efficiently Assist in loading delivery vehicles and handle suppliers' deliveries Offer product advice and guidance to customers Utilize upselling techniques to maximize sales opportunities Maintain cleanliness and organization of sales and storage areas Handle customer complaints promptly and professionally Operate plant machinery safely and efficiently

Requirements

Building knowledge (advantageous) Strong computer skills Previous experience in customer service

Working Hours

Week 1: Monday to Friday 07:30-17:00


Week 2: Monday to Friday 07:30-17:00 & Saturday 08:00-12:00

The Rewards

At IBMG we value our employees' contributions and offer a competitive salary package along with benefits such as pension plans, bonus schemes, employee assistance programs, perks membership, staff discounts, and opportunities for career growth within our organization. Join us at Dougfields where you will be part of a supportive team environment that encourages personal development and excellence in service delivery. If you are passionate about maintaining outdoor spaces and contributing to a dynamic work environment, we welcome your application for the Counter Sales Assistant position.