Job Description

Counter Sales / Warehouse Assistant - New Branch Opening in Aylesbury

We have an exciting opportunity to join

John Nicholls (Trading) Limited

at our brand new branch opening soon in

Aylesbury

. We are looking for a

Counter Sales / Warehouse Assistant

to become part of our growing team.

About the Role:

As a Counter Sales / Warehouse Assistant, you will play a key role in both customer service and branch operations. You'll serve customers at the trade counter, handle incoming calls, process orders, and also assist in the warehouse with stock control, goods-in, and deliveries. You'll help ensure we continue to deliver excellent customer service while supporting the smooth day-to-day running of the branch.

Key Responsibilities:

Serve customers face-to-face at the trade counter and by phone, taking orders, providing product advice, and resolving queries Support warehouse operations including goods-in, picking, packing, and preparing customer orders for delivery or collection Maintain stock levels, carry out stock checks, and ensure stock is stored safely and accurately Actively promote products and offers to maximise sales and achieve branch targets Liaise with suppliers and monitor customer orders to ensure timely and cost-effective deliveries Keep the warehouse and trade counter areas clean, safe, and organised

Who We're Looking For:

A team player with excellent customer service and communication skills Comfortable working both on the trade counter and in the warehouse Computer literate and confident with basic administration tasks Ideally, you will have previous experience in a merchant, warehouse, or plumbing & heating environment, but this is not essential as full training will be provided Self-motivated, organised, and willing to learn

Key Skills and Competencies:

Excellent communication and customer service skills Strong organisational skills and attention to detail Comfortable with manual handling and warehouse duties Product knowledge of plumbing and heating materials (advantageous but not essential)

About Us:

John Nicholls (Trading) Limited

was founded in 1965 and remains a family-owned business. With a strong reputation for customer service and expert advice, we have grown to a network of plumbing & heating branches and bathroom showrooms across Oxfordshire, Warwickshire, Dorset, Hampshire -- and now Aylesbury -- proudly employing over 100 people and achieving turnover in excess of 30 million.

In 2014 we acquired

J&Bs Plumbing & Heating

, expanding our branch network on the South Coast.

We are proud to be an inclusive and diverse employer, and encourage applicants from all backgrounds to apply -- even if your experience doesn't perfectly align, we would still love to hear from you.

Working Hours:

Full-time, Monday to Friday, plus Saturday mornings on a rota basis.

Job Types: Full-time, Permanent

Pay: 29,415.84 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Employee discount Life insurance On-site parking Referral programme
Schedule:

Monday to Friday
Ability to commute/relocate:

Aylesbury, HP19 9EW: reliably commute or plan to relocate before starting work (preferred)
Experience:

customer service: 1 year (preferred) Plumbing Merchant Sales: 1 year (preferred)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person