Job Description

- Registered Manager

JOB TITLE:

Registered Manager

RESPONSIBLE TO:

Senior Management Team

RESPONSIBLE FOR:

Residential Treatment Centre & Services

PURPOSE OF JOB:

To maintain overall Management responsibility and be legally

accountable within the Health & Social Care Act 2012 for the safe and effective delivery of the residential treatment and rehabilitation service.

LOCATION:

Abbington House, Stevenage, residential rehabilitation clinic for drug and alcohol misuse.

MAIN DUTIES:

A. OPERATIONAL SERVICE DELIVERY

1. Retain overall responsibility to the Care Quality Commission (CQC) as registered Manager; ensuring that the unit remains fully compliant with CQC registration and operates in line with the Health & Social Care Act 2012 and any other extant legislation required to maintain registration.

2. To liaise closely and co-operate fully with CQC inspectors and prepare fully for relevant inspections and the maintain an up-to-date knowledge of CQC changes directly effecting the unit and company.

3. To maintain excellent, quality standards in all aspects of the unit's delivery and maintain high levels of client, family, and staff satisfaction.

4. To be familiar with the condition of all clients and maintain overall responsibility for the direction of their care, support, and treatment needs.

5. To ensure that effective pre-admission and admission procedures are routinely undertaken for clients entering the unit and that the company's admission criteria is routinely adhered to.

6. To ensure that effective and appropriate communication is maintained about client care with all relevant internal and external stakeholders, including family members or referring agencies.

7. To ensure that the unit is sufficiently and safely staffed to meet the needs of the business and its clients; ensuring an excellent mix of skills and experience at all times to deliver a safe and effective service.

8. To routinely monitor, audit and check that the unit remains fully compliant with all aspects of clinical and social care legislation; and that Audit Results and service improvements are routinely reported to Senior Management Teams each month.

9. Monitor the delivery of effective assessment and reviews of individual client care within the unit; ensuring that an effective recovery journey is established for each client and fully supported by the service deliverables.

10. To routinely monitor and report serious untoward incidents (SUI's) reviews, clinical governance errors or accidents/incidents to the Operations Manager and/or Senior Management Team; and to support the effective review of these and the dissemination of key learning to all staff.

11. To work closely with the Operations Manager and Senior Management Team to review critical cases by way of the Company Governance and to report key issues and recommendations to members of the Senior Management Board.

12. To maintain good interpersonal relationships with clients, stakeholders, families and partner agencies, and to act as an ambassador for the company at all times.

B. MANAGEMENT

13. To provide effective leadership and direction to staff, including regular and effective supervision, annual appraisal, and personal development for all employees.

14. Routinely monitor staff performance to ensure excellent client care and address areas of underperformance using appropriate mechanisms. E.g., Coaching, capability, disciplinary, etc.

15. To undertake the effective recruitment and induction of staff in line with the company's recruitment policy and procedures

16. To contribute to the review of the company's corporate training plan, and ensure that all staff training is developed, maintained (and recorded) in line with best practice, company policy and legislative requirements.

17. To keep the service under review and to identify opportunities for development and improved ways of working; collaborating with staff, families, and clients to adjust service delivery where required for improved responsiveness.

18. To be responsible for planning and development of services, and for the preparation of draft Service Development Plans. Monthly management reports or other papers for consideration by the Operations Manager and the Senior Management Board.

19. To maintain overall responsibility for up-to-date staff records according to procedures laid down by the company's HR Policies and procedures, to support compliance with CQC standards and other HR related extant legislation and work closely with the Administration Officer/Assistant Manager to ensure compliance in this area.

20. Ensure that all staff are familiar with the company's policies & procedures and that staff conduct and delivery remains consistent with these.

21. To ensure that all staff are familiar with policies and practice relating to fire, accident, complaints, infection control, etc and that these are fully adhered to.

22. To ensure that all data held on behalf of staff and clients is stored in accordance with the Data Protection Act. (GDPR 2018) and the Company's record keeping policies and procedures; and to report data breach concerns in a timely manner to the Company's nominated Information Control Officer (ICO).

23. Maintain appropriate staffing levels to ensure the unit is safe and effective; ensuring that rota planning, absence management and working patterns are monitored, recorded and effective for the safe and effective delivery of client care.

24. Maintain responsibility for the provision and management of external suppliers to the unit; including clinical input, sessional staff, and external facilitators - ensuring all have the relevant and necessary permissions to perform their specialist subject.

HEALTH, SAFETY & ENVIRONMENT

1. Ensure that all repairs, renewals, or scheduled maintenance tasks are identified and actioned locally and to liaise closely with the unit's Estates Manager to ensure that key contractors are engaged to address defects.

2. To ensure that legislation and regulations concerning environmental health, infection control, building control, planning and health and safety are complied with, and to advise the Company's Health & Safety Lead Officer accordingly where urgent action is required.

3. Ensure that the unit complies with all Health & Safety legislation and that the safety of clients, visitors and staff is maintained in line with the company police.

4. To ensure volunteers and contractors are made aware of Health & Safety guidance when operating at the premises.

5. To ensure the maintenance of accurate safety records and checks, including fire logs, accident & incident reports, other routine maintenance, and service records.

C. CORPORATE

1. To actively participate in the corporate management of the company through membership of the management team group and any other such groups as required by the Senior Management Board

2. To ensure that all Company Policies and Procedures are fully implemented and adhered to by all staff, clients, and other stakeholders.

3. To prepare reports as required/requested by the Operations Manager or the Senior Management Board; promptly notifying the Senior Management Team of any critical incidents or areas of significant concern.

4. To undertake any other duties as may reasonably be required by the Operations Manager or Senior Board Members

D. RESOURCES & FINANCE

1. To take overall responsibility for the efficient management of beds, admissions, and waiting lists, ensuring maximum use of the facility and excellent levels of financial return and occupancy.

2. To work closely with the Operations Manager & Senior Management Team to ensure financial expenditure associated with external suppliers or services is controlled; actively seeking opportunities for best value for money when possible.

3. When required, to support the Senior Management Board to construct an annual operating budget and ensure the service operates efficiently within the financial parameters set by the company board.

4. To safeguard all property, assets and equipment belonging to the company and ensure the appropriate use of all resources.

5. To ensure that adequate safeguards are maintained for all client property and personnel belongings during their stay.

E. BED OCCUPANCY / SALES

1. Ensure that good relationships are formed and maintained with Purchasers, Families, Individuals, and other referring agencies to establish open communication and continual referrals.

2. To work closely with all professionals visiting the service to encourage their continued involvement and ensure positive feedback about the unit and the organisation.

3. Regularly review referral and admission data to monitor trends and liaise closely with the Senior Management Team to identify opportunities for enhanced sales and occupancy levels.

4. Work closely with the sales and admissions to team to monitor and improve waiting times, client feedback issues, admission barriers and pre-admission processes to ensure the smooth, effective, and safe admission of all clients to the service.

This indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list.

Job Type: Full-time

Pay: 45,000.00 per year

Benefits:

Company pension Free parking On-site parking
Licence/Certification:

Driving Licence (preferred)
Work Location: In person