Registered Manager Position for Inclusion Independence LTD
This position has been created to relieve some of the day to day duties of the Managing Director and Regsitered Manager Ashley Pountney. The role will be to oversee the supported living side of the organisation. This currently consists of three locations within a 10 minute driving radius. As of September 2025 we'll provide support for 6 service users at these three locations. As an organisation we consider ourselves as a bespoke care and supported living provider. We hold contracts with multiple councils around the country.
The successful candidate will be required to work alongside the Managing Director and Operations Manager to help create a more refined streamline service in all areas.
All the keys aspects of the Job are listed below.
Reporting To:
The Service Owner as and when necessary.
Position Overview:
The Registered Manager will be responsible for the overall management of supported living/care services for service users with learning disabilities such as Autism, ADHD, and PDA. The candidate must be highly effective at managing a staff team, conflict resolution, troubleshooting, and ensuring quality care delivery. The candidate will also ensure compliance with CQC standards and promote person-centred care and independence.
Key Responsibilities:
Leadership & Management:
Manage care staff and senior care workers
Review personalized care plans and Health Action Plans in line with regulatory standards
Oversee staffing rotas, attendance, and induction processes
Conduct supervisions, appraisals, and Mentorship
Lead during emergencies, complaints handling,
Facilitate effective communication with staff, service users, families, and multi-disciplinary teams
Service Delivery & Quality:
Ensure minimum 'Good' CQC ratings, striving for 'Excellent'
Maintain high standards of person-centred care, safeguarding, and dignity
Monitor and audit care records, in-house paperwork, and any concerns/incident reports
Compliance & Safeguarding:
Ensure adherence to Care Quality Standards, safeguarding policies, and health & safety legislation
Conduct safeguarding training and report incidents to the Responsible Individual
Manage medication protocols, audits, and staff training on medication procedures
Operational Responsibilities:
Oversee risk assessments, support transitions, and manage service agreements
Handle staff rotas, on-call duties, and emergency staffing needs
Foster a positive and safe environment, ensuring health and safety compliance
Audit and ensure that accurate and timely documentation are being recorded in support plans, daily logs, and staff records.
Activities & Community Engagement:
Ensure staff promote service users' participation in home and community activities
Promote independence, choice, and social inclusion through your own work ethic
Training & Development:
Complete mandatory company training within required timeframe
Develop team members' skills through supervision and mentorship
Confidentiality & Safeguarding:
Lead by example in confidentiality and professional conduct
Promote a culture of safeguarding and challenge potential abuse
Personal Attributes & Skills:
Exceptional conflict resolution, problem-solving, and troubleshooting abilities
Strong leadership skills, emotionally intelligent, and strong decision-making skills
Ability to effectively manage challenging behaviour and staff conflicts
Excellent communication, reporting, and inter-agency liaison skills
Highly organized, proactive, and committed to continuous improvement
NVQ 4 or 5 in Health & Social Care qualified and able to be registered.
Previous Management experience.
Job Type: Full-time