Job Description

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Description

Credit Control Assistant

Join Our Team as a Credit Control Assistant

firmus energy (supply)

is Northern Ireland's leading natural gas provider, proudly serving over 113,000 residential and commercial customers since 2005. We're committed to delivering safe, sustainable, and cost-effective energy solutions--always with a focus on innovation and customer satisfaction.

When you join firmus energy, you're not just taking a job--you're becoming part of a dynamic, forward-thinking team. We offer a collaborative work culture, excellent benefits, and real opportunities to grow your career while making a meaningful impact in Northern Ireland's energy sector.

About the Role

As a

Credit Control Assistant

, you'll play a key role in supporting our finance team by ensuring timely recovery of outstanding payments. Reporting to the Credit Control Manager, you'll be the first point of contact for customers in arrears, helping to resolve issues and maintain positive relationships.###

Key Responsibilities

Proactively contact customers via phone, email, and letter to recover overdue payments Negotiate and agree payment plans, ensuring timely follow-up Escalate bad debt cases to the Credit Control Lead for further action Collaborate with Sales and Account Management teams to manage accounts effectively Process credit checks, calculate deposits, and issue refunds where appropriate Administer small claims court submissions and customer isolations in line with procedures Support the Credit Control Manager and team with additional duties as required


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Skills, Knowledge and Expertise

What You'll Bring

We're looking for someone who is proactive, organised, and confident in communication. To succeed in this role, you'll need:5 GCSEs (Grade C or above) including English & Maths, or 2+ years' experience in a credit control role Experience in a fast-paced, customer-facing environment Previous exposure to credit control or customer billing Strong ability to prioritise tasks and work independently Excellent written and verbal communication skills Proficiency in Microsoft Excel and Word


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Benefits

Why firmus energy?

Competitive Salary + Bonus Be part of a market-leading company with a strong community presence Enjoy a supportive team environment that values your input Access career development opportunities and ongoing training Receive a competitive benefits package

Career Incentives & Benefits

Health & Wellbeing

Private medical insurance Annual health checks Gym membership subsidy Annual flu jab voucher Employee assistance programme

On-Site Facilities

Free on-site parking

Financial Security

Enhanced pension plan Life assurance Group income protection Enhanced maternity benefits Enhanced sick pay

Career Progression

Recognition programs Dedicated development opportunities Training and upskilling support Long-service awards

Firmus Energy Supply is an Equal Opportunities Employer.

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About firmus energy

firmus energy

(supply) is Northern Ireland's leading

natural gas provider

. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.