Job Description

A great first step into a professional career

This is an opportunity to start your career in a role that really matters.


We're hiring a

Credit & Collections Associate

to join our established Credit Control team. This role is designed for someone at the

start of their career

who wants to learn how a business works, build confidence working with customers, and develop valuable skills that can open doors across Finance, Operations, and Sales.


You don't need previous Credit Control experience. You'll be supported, trained, and guided - what matters most is your attitude, curiosity, and willingness to learn.


Credit & Collections plays a vital role in keeping the business running smoothly.


The team sits between

customers, Sales, and Finance

, helping make sure:

Customer accounts are accurate Invoices are understood Payments are made on time Issues are resolved early and professionally

When this works well, customers have a better experience and the business stays financially healthy. That means continued investment in people, products, and future opportunities.


Your work will directly support both

our customers and the wider organisation

- even from day one.


Every customer interaction counts.

Every accurate record makes a difference.


In this role, you'll help customers understand their accounts, answer questions, and resolve issues before they become problems. You'll learn how professional conversations work, how teams collaborate, and how your actions contribute to the success of the business.


It's a role where you can

see the impact of your work

, build confidence quickly, and gain experience that's valued across many career paths.


You'll join a friendly and supportive Credit Control team of around

12 Advisors and Senior Advisors

.


The team is known for:

Helping each other succeed Taking time to explain things clearly Sharing knowledge and best practice Supporting development at every level

Many people start their careers here and go on to roles in

Finance, Sales, Operations, or other business areas

. This team is often a launchpad for long-term progression.


With training and ongoing support, you'll gradually take ownership of your responsibilities, including:

Supporting the management of customer accounts and invoices Keeping clear, accurate notes so information is always up to date Helping resolve invoice queries and payment questions Speaking with customers in a professional, friendly way Escalating issues when needed, with guidance from senior colleagues Producing account updates and credit notes when requested Working closely with Sales Order Processing to keep customer details accurate Contributing to team targets and service standards Getting involved in team projects and improvements

You'll never be left to figure things out alone - learning and asking questions is encouraged.


This role is open to people at the

start of their career

, and we're deliberately flexible on background.


You could be a great fit if you:

Are leaving education or taking your first step into a professional office-based role Have some exposure to

customer-facing work

- this could be part-time work alongside studies, retail, hospitality, call centre, volunteering, or similar Enjoy learning new things and pick up information quickly Are resilient and don't give up when something feels unfamiliar at first Like being organised and keeping things accurate Communicate clearly and respectfully with customers and colleagues Work well as part of a team and support shared goals Want to build skills and grow over time, not just "do a job"

You

don't need previous Credit Control or finance experience

.

A degree is welcome but not essential.


What matters most is your

attitude

- curiosity, willingness to learn, and the confidence to speak to people and ask questions when you're unsure.

A clear and supportive entry point into a professional business role Practical skills in finance, customer communication, and organisation Training and mentoring from experienced colleagues Early responsibility with guidance and structure Exposure to multiple teams across the business Clear progression opportunities over time

We keep things simple, supportive, and transparent.

Apply online

Submit your CV and answer a few short questions so we can learn more about you.

Follow-Up Interview

Choose the format that works best for you:

AI Interview (recommended):

A short, on-demand video interview (around 15 minutes), completed at a time that suits you

Live Interview:

A short Microsoft Teams call with one of our recruiters

After this, you'll have a relaxed check-in with a Talent Partner. This isn't another interview - it's a chance to ask questions, learn more about the role, and understand what it's like to build a career here.


You'll also complete a few short online assessments. There's nothing to prepare and no trick questions - they help ensure a fair and consistent process for everyone.

Group Assessment (Slough / Heathrow Approach office - date TBC 2025)

A friendly, in-person group session focused on teamwork and collaboration.


No preparation needed - just bring your enthusiasm.


If you're looking for a

meaningful first step

, real responsibility, and a team that will support your growth from day one, this could be the start of something special.



INDMED


As one of the UK's largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.


IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.


Over 4 million parents use our software to connect with their child's school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.


Our operational software is the invisible but essential beating heart of our customers' businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.


It's vital these mission-critical functions work first time, every time.


That's why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time - so they can focus on productivity and growth.


IRIS is a company built on hiring the best people; our people are our greatest assets.


They enable us to be the innovative, market-leading, and high-performing company that we are today.


We're delighted to be certified as a Great Place to Work and one of the UK's Best Workplaces for Women.


These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.


IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.


This is why we work to create an environment where employees feel like they are part of a team.

Email:

IRIS.HR@iris.co.uk

Phone:

0344 815 5500