Job Description

Are you committed, with a can do attitude? Want to be part of a fast-paced, growing team - with plenty of opportunities for career progression? If so, we have the perfect job for you! We're currently looking for an experienced, customer focused, credit control officer to join our expanding team.

Company Description

Watkins Energy is an exciting energy company set up in July 2019 with the aim of providing best in class customer services in the rapidly growing heat market.

Offering holistic end-to-end services, Watkins Energy specialises in the design, construction, and ongoing operation and management of both small and large-scale heat networks. Our ethos is driven by the importance of designing and installing reliable and efficient heat networks, making sure they're maintained and operated to the highest standards. This is demonstrated through our Registered Participant status of the Heat Trust - a voluntary consumer protection standard. By voluntarily registering all our sites with the Heat Trust, we're actively showing leadership in a growing sector and a clear commitment to offering our customers excellent service and protection.

With a continually growing portfolio of residential customers, we're looking for a confident and personable, credit control officer to join our team. In this role you'll take ownership of our monthly residential credit control process - for both credit billed and PAYG customers, and assist with the processing and reconciliation of incoming payments. With the role requiring you to speak to customers on the phone daily, the successful candidate must be customer focused and confident in handling difficult conversations, whilst demonstrating empathy and understanding.

This is a great role for someone who is a committed, passionate, and motivated team player, keen to progress their career in a friendly and supportive work environment.

Objective/purpose

Working closely with our Customer Care Team, the Credit Control Officer will report to the Billing Manager and will play a vital role in helping improve cashflow, reduce bad debt, and maintaining financial stability - while continuing to deliver best in class customer service.

Principal roles and responsibilities

Leading on our residential customer credit control process, ensuring the process is followed and that proactive steps are taken to ensure customer monies are paid in a timely and accurate manner.

Negotiating manageable repayment plans with customers who are struggling to pay and regularly monitoring to ensure they're adhered to.

Weekly account balance reviews for PAYG customers and overseeing our PAYG credit control process.

Producing monthly aged debt reports and making sure debt reduction targets are being met to minimise overdue debt.

Supporting with other tasks as required.

Knowledge, Skill, and Experience Required

Strong communication and inter-personal skills with a willingness to get involved within an enthusiastic and passionate team.

Exceptional customer service skills, including the ability to demonstrate empathy and handle difficult conversations over the phone confidently and with diplomacy.

Highly motivated with excellent numeracy and analytical skills, allowing you to handle financial data with precision.

Experience working in a customer facing credit control or debt collection environment is preferred.

Able to take instructions well - ensuring all deadlines are met.

Works collaboratively as part of a team as well as independently and unsupervised, showing a willingness to cover the work of colleagues where required.

Confident and persistent self-starter, driven by success and able to work well under pressure.

Organised and methodical with outstanding attention to detail and the ability to prioritise and maintain an orderly workflow.

Takes ownership of own works and uses initiative within the guidelines of agreed processes.

Excellent IT skills with minimum intermediate level Microsoft Excel skills.

Job Types: Full-time, Permanent

Pay: 25,500.00-27,000.00 per year

Benefits:

Company pension Cycle to work scheme Life insurance
Work Location: In person

Application deadline: 22/08/2025
Reference ID: Credit Control Officer