Job Description

Are you an experienced finance professional with a passion for accuracy, compliance, and excellent customer service? We are looking for a Sales Invoicing and Debt Management Officer to join our dynamic Credit Control team at the University of Manchester. In this vital role, you'll ensure timely invoicing, effective debt recovery, and seamless collaboration with colleagues across the UK and internationally

Key Responsibilities Sales Invoicing

Manage the end-to-end student invoicing process by maintaining up-to-date knowledge of programmes, calculating tuition fees, and ensuring timely and accurate invoice generation. This includes updating student records, completing customer documentation in line with University regulations, and uploading financial transactions to the Oracle system. The role also ensures compliance with tax and regulatory requirements, particularly for international centres and student support teams.

Debt Management

Oversee and support the debt collection process by managing staff, maintaining accurate student account records, and ensuring compliance with University policies and the Data Protection Act. This includes resolving account queries, monitoring instalment plans, achieving collection targets, processing refunds, and identifying high-risk accounts for further action.

Liaison

Collaborate with internal and international Student Support teams and overseas centres to provide financial guidance, ensure regulatory compliance, and support debt reduction. Contribute to student handbooks and participate in regular meetings to address fee-related matters and operational timelines.

Expectations and success factors

Demonstrates proactive teamwork, cross-departmental collaboration, and a commitment to continuous learning. Embraces change, promotes innovation, and upholds the University's values on Equality, Diversity, and Inclusion.

Person Specification Essential

Strong background in sales invoicing and debt management. Experience managing a high volume of customer accounts. Proficient in using computerised debt collection systems. Professional approach to handling confidential information. Excellent communication and interpersonal skills. High attention to detail; organised, efficient, and conscientious. Effective time management skills.

What you will get in return:

Fantastic market leading Pension scheme Excellent employee health and wellbeing services including an Employee Assistance Programme Exceptional starting annual leave entitlement, plus bank holidays Additional paid closure over the Christmas period Local and national discounts at a range of major retailers

As an equal opportunities employer we support an inclusive working environment and welcome applicants from all sections of the community regardless of age, disability, ethnicity, gender, gender expression, religion or belief, sex, sexual orientation and transgender status. All appointments are made on merit.


Our University is positive about flexible working you can find out more here


Hybrid working arrangements may be considered.

Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.

Any CV's submitted by a recruitment agency will be considered a gift.

Please note, under the new immigration rules this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.

Enquiries about the vacancy, shortlisting and interviews:

Name: Michelle Wiggett


Email: michelle.wiggett@manchester.ac.uk

General enquiries:

Email: People.recruitment@manchester.ac.uk

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.

Please see the link below for the Further Particulars document which contains the person specification criteria.

Please be aware that due to the number of applications we are unfortunately not able to provide individual feedback on your application.