Job Description

CRM Coordinator

Based in Stoke on Trent, Staffordshire - On site

Monday to Friday, 8:30am - 5pm (45 minute break)

26,000.00 per annum

The Benx Group of Companies

is a leading provider of facade products and solutions that enhance, protect and add value to buildings through innovation, technology and know-how.

An excellent opportunity has arisen for a driven and motivated CRM Coordinator, reporting to the Customer Relations Manager, to coordinate the day-to-day operations of our CRM system in a fast-paced, multi-project environment.

This role involves;

Updating the CRM system with new projects, architects, quotes etc

Assist with the CRM database and reporting

Work closely with the immediate team, marketing and external sales to delivery strong CRM comms plans every month that align with business priorities

Oversee and support with specific ongoing projects

Champion and manage the accurate and efficient collection of data across the business, seeking improvement opportunities

Strive to grow the CRM database via data capture initiatives and improve data quality

Reviewing system information and cleansing the system on a regular basis

Support the development of the customer journey

Compile reports on user input and pipelines on a weekly, monthly, quarterly and yearly basis

General administrative support for our commercial teams - customer relations, external sales and facades

What the ideal candidate will have

Experience in working with CRM systems/databases

Strong project management & reporting skills

Experience in a fast-paced, multi-project environment

Excellent communication skills to ensure efficient understanding and turnaround of required tasks

Excellent administrative skills to understand what is required and identifying the most effective method of completing the action

Competency in IT office software such as

o Outlook

o Excel

o Word

o Powerpoint

o Adobe Pro

Understanding of business activities to deliver requested actions efficiently

Using initiative where required, seeing and approaching tasks that may have stalled to be able to take appropriate actions to move them forward to a conclusion

What we can offer you:

Performance-related bonus

Training and development opportunities

26 days holiday entitlement per annum (plus bank holidays), including a Christmas Shutdown

Opt in Employee Healthcare plan

1 x Salary Life Assurance

Access to Mental Health First Aiders

Annual Pay Review

Reward and recognition schemes

If you feel that you meet the suitability for this role please send a copy of your CV to Lucy Birks - HR Administrator via lucy.birks@benx.co.uk and we will be in touch to discuss your application.

In line with GDPR regulations please be aware that your application will be sent to the HR department at Benx Ltd and that any personal details included as part of your CV will be retained for

6 months following the advertisement of this role. If you would like further information on this or do not wish your details to be kept on file, please contact a representative at Benx Ltd directly

We are an Armed Forces Friendly Employer

We are proud Armed Forces Covenant signatories and holders of the Employers ERS Gold Award from the Defence Employer Recognition Scheme This means that Benx Ltd and associated group of companies, has provided its statement of intent to support all Defence personnel and we welcome their application to work for us.

Job Type: Full-time

Pay: 26,000.00 per year

Benefits:

Company events Company pension Health & wellbeing programme On-site parking Sick pay
Schedule:

Monday to Friday
Ability to commute/relocate:

Stoke-on-Trent ST4 4BT: reliably commute or plan to relocate before starting work (required)
Experience:

CRM software: 2 years (required)
Work Location: In person