Job Description

Crowne Plaza - ReceptionistAbout UsAndras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Cafxc3xa9 Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.What is the job?The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a receptionist, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.Hours40 hoursWhat we offer:Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friendsHealth Care Cash PlanDiamond membership of Kingsbridge Hospital GroupEnhanced Pension SchemeEnhanced Maternity PayEnhanced Paternity PayCycle to workRecruit a friend schemeEmployee Appreciation and Social EventsEmployee of the Month Awardxc2xa320 for completion of FLOW trainingIncreased Annual leave with serviceDiscount at Bodyscape - Employee rate and family and friend rateCyrospa discount rate at BodyscapeCommunication and advice on Health and WellbeingAndras Academy - Training and Development Programmes and progression opportunities within the Andras Hotels GroupWork for globally renowned Hotel BrandsReward Club Incentive SchemeHotel Incentive schemeAbout the roleYour day to dayBe the warm welcome that kicks off a memorable guest experienceAcknowledge IHG Rewards Club members and returning guests, in person or on the phoneTake and manage guest bookings, up-selling opportunities and telling them about ways to improve their stayHandle cash and credit transactionsStart every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and controlStay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concernsBe a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessaryStay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear neededTake pride in your appearance and place as a brand ambassadorAlways know what events and activities are on the day's scheduleJump into other ad-hoc duties when your colleagues need your help.How do I deliver this?We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all Crowne Plaza hotels.Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guestsTrue Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stayTrue Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needsTrue Responsiveness: is about providing guests with what they need, and doing so in a timely and caring mannerThere's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.About the companyWe are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.Required Criteria

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers.

• One year Reception Experience in any Hospitality setting.

Andras Hotels