Job Description

Who are we?

World Travel Holdings UK, co-founded in June 2008, is one of the largest and fastest-growing multi-brand on-line cruise travel agents in the UK. Based in Chorley, Lancashire, we operate leading brands including

Cruise118.com

,

RiverVoyages.com

, and

Six Star Cruises

.

At the heart of everything we do is our mission 'to deliver a remarkable experience' through unparalleled service. Whether we're booking a dream cruise or offering after-sales support, our focus on personalised care keeps our customers returning and sets us apart in the industry.

We have a thriving culture at WTH UK, built on strong community values and tight-knit teams. Our people are passionate, driven, and deeply committed to achieving the goals of the business. We place a high value on teamwork, continuous improvement, and innovation, always striving to enhance both individual performance and our company's processes. We take ownership of our commitments and work together to deliver the best results for our customers and our business.

Due to our ongoing growth, we're now looking for talented and motivated individuals to join us as

Cruise Sales Consultants

, either

hybrid

or

UK home-based

. Our next training courses will be in

August

and

October.

If you're ready to excel, we'll ensure you have the training, support, and guidance to succeed. As part of our onboarding, you'll participate in a comprehensive 6-week training programme, including three weeks of induction and a further three weeks in our grad bay, along with reduced sales targets to help you settle in. You'll also have access to continuous development, coaching, and ongoing support.

About the Role

We're looking for

Cruise Sales Consultants

who excel in both sales and customer service. You'll be at the forefront of creating unforgettable experiences, selling our customers their dream cruise holiday while delivering exceptional service. This is a fast-paced role for someone who is self-motivated, results-driven, and skilled at managing multiple tasks effectively.

What You'll Be Doing:

Taking inbound calls and online chats, converting customer enquiries into bookings. Selling a wide range of cruise lines, flights, tours, and ancillary services to match customer preferences. Meeting and exceeding sales targets and KPIs. Listening to customers' needs, building rapport, and offering tailored solutions. Taking the workload out of booking for customers, allowing them to focus on enjoying their dream holiday.

What We Need From You:

A passion for cruising is a must with a dedication to delivering the highest standard of one-to-one personal service. Experience in the travel industry, with

cruise sales experience

being highly preferred. Proven track record of meeting and exceeding sales targets. Strong ownership of your own development and an eagerness to increase product knowledge. Prior homeworking experience is essential. Dynamic packaging experience is an advantage. Experience using multiple cruise line systems, flight and accommodation systems and a solid understanding of Microsoft Office tools (e.g., Outlook, Excel).

What We Offer You:

Salary:

25,467 pa basic plus commission, with a realistic OTE of 35,000 - 40,000 per year.

Work Flexibility:

Choose between hybrid or UK home-based work options.

Benefits:

Contributory company pension scheme. Company-paid parking permit for hybrid workers. 30 days annual leave (22 days plus 8 bank holidays). Exclusive discounts on cruises and holidays for you and your family. Annual uncapped concession towards your own cruise holiday. Discounted travel insurance. Paid leave day for volunteer charity work or fundraising events. Annual attendance bonus. Access to an employee discount platform for savings on everyday purchases. Enhanced maternity and paternity pay. Refer a friend bonus. Paid day off for your birthday. Ongoing training and development support.
Join our award-winning team and become a part of our success story. Apply today and take the first step toward a rewarding career in cruise sales!

We are committed to fostering an inclusive and diverse workplace. If you require any reasonable adjustments during the application process or interview, please let us know, and we'll be happy to accommodate you. Previous applicants from the last 12 months need not reapply.

Job Types: Full-time, Permanent

Pay: 25,467.00 per year

Additional pay:

Commission pay
Benefits:

Casual dress Company events Company pension Employee discount On-site parking Work from home
Schedule:

Day shift Monday to Friday Weekend availability
Application question(s):

How many years sales experience do you have selling cruise holidays?
Work Location: Remote

Reference ID: GL/13June/2025
Expected start date: 04/08/2025