Job Description

We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do. With our proven success, it is necessary to expand our team to ensure the services we offer continue to make a difference.

This is a full-time, permanent position, that will be based at our TDS office in Hemel Hempstead. The successful candidate will be required to work in the office 5 days a week, between the hours of 8am and 6pm.

Some of the key responsibilities include:

Ensure the daily repayments run is prepared and processed accurately and without errors. Prepare and implement amendments to international repayments when required. Respond promptly to all inbox queries, aiming to reply within one working day. Work through any backlog of queries while keeping up to date with new ones. Promptly investigate returned payment issues identified during the EWC daily reconciliation. Regularly review reports and take proactive steps to resolve outstanding cases, including direct customer contact or coordinating with the Operations team.

To be considered for this opportunity you must:

Have previous experience working in a finance-related role. Be highly accurate with a strong eye for detail. Be proficient in Microsoft Excel, Word, and Outlook, including data manipulation. Have the confidence to engage with professionals across different departments and levels. Be able to present basic information clearly and concisely, both verbally and in writing.

TDS offers a plethora of benefits inclusive of:

33 days holiday inc bank holidays BUPA Private healthcare BUPA Wellbeing cash plan Pension Scheme Additional day off for your birthday Plus many more!
If you have any questions or would like to find out more information, please feel free to contact me directly.

TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.

Job Types: Full-time, Permanent

Pay: 26,284.57 per year

Benefits:

Company events Company pension Cycle to work scheme Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme Shuttle service provided Sick pay
Ability to commute/relocate:

Hemel Hempstead HP2 7EE: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have previous experience working in a finance-related role? Please provide brief details. Can you describe your experience processing daily financial tasks or payment runs?
Work authorisation:

United Kingdom (required)
Work Location: In person