Job Description

Reference: BC4559
We're now recruiting for a world-renowned international business that provide life-changing products and services, a huge name within their sector and with a head office based here in Hemel Hempstead in their luxury and recently renovated offices.
We are looking for a Customer Account Administrator to join the company on a temporary basis until the end of 2025 to support with a huge new project the company and this team are focussed on.
As part of this project, you will be responsible for managing customer inquiries, orders, emails and phone calls as well as much more.
Ideally, we are looking for someone with previous office-based experience, someone with an analytical mindset who has strong excel skills would be ideal, any exposure to an ERP system like SAP, Oracle or similar too would be hugely beneficial.
Hybrid working is fully embraced with this company, you'd be working full time hours, Monday to Friday on a '3 days in/2 days WFH' basis.
The offices are based in the Maylands area of Hemel Hempstead (Free parking on site), so before applying please do ensure this is commutable for you.
With this role being an initial temporary contract for the remainder of 2025, this will be paid weekly and at an hourly rate of 17.09 per hour (+ holiday pay accrual), which is the hourly equivalent of the salary which is 32,000.
You'll also be entitled to their full benefits package which includes private healthcare, good pension, life assurance and a number of different benefits/portals/services made available to employees.
What to expect day-to-day:

• Handle incoming calls and provide professional support to clients.
• Supporting on inventory management duties.
• Processing cycle count data using company tools, Excel and ERP.
• Create, maintain and share reporting on inventory discrepancies etc.
• Support and guide new product launches.
• Support with the roll-out of exiting and new field inventory management tools.
• Ensure compliance to company policies.
• Respond promptly to customer inquiries, including order details, delivery status, and return requests.
• Process specialised orders.
• Support the central order processing team with any questions or issues.
• Resolve customer disputes efficiently and fairly.
• Contribute to ongoing improvements in customer service operations by following established procedures.
• Ensure a high level of customer satisfaction by delivering prompt, professional, and responsive support.
• Foster positive customer relationships by addressing concerns effectively.

What do we need from you:

• Previous office-based experience within a customer service/administrative role.
• Strong excel skills.
• Please make it clear if you have any previous ERP (SAP, Salesforce, Oracle etc.) experience.
• Excellent interpersonal and communication skills.
• Highly organised, reliable, and detail oriented.
• Adaptable and open to change.
• Able to take initiative and solve problems effectively.

Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.