Job Description

Customer Service Administrator

Location: Kingsclere office

Salary: 27,000 pa pro rata

Hours: Monday - Friday 10am to 3pm.

Are you a proactive and organised individual, with amazing attention to detail and a passion for delivering excellent customer service? Join our team as a Customer Support Administrator and be a key part of ensuring our customers receive the best service experience, while helping to keep our office and logistics on track.

We believe in offering exceptional products and services for businesses of all sizes; providing mobile and hosted communications, connectivity and IoT services to over 800 happy customers who love us for our honest and straightforward approach, our in-depth technical know-how and our customer-first service.

You'll be based at our Kingsclere offices (near Newbury) and will report to our Customer Support Manager. You'll be the first voice our customers hear when they call us, and action any changes for them in a timely and professional way, as well as helping them with their orders. You'll be confident in logging all details onto our CRM, and be able to question customers to discover the best area of the business to help them.

So, if you're a brilliant administrator, with a friendly and professional manner we'd love to hear from you.

Responsibilities:

Act as the

first point of contact

by answering inbound customer support calls and directing them to the appropriate team member or department.

Troubleshoot mobile network issues

, providing basic technical support to resolve common problems or escalate when necessary. Respond to

customer email queries

, ensuring timely, professional communication and resolution. Maintain

accurate account records

, update databases, and carry out general account administration tasks.

Process equipment orders and quotes

, ensuring all customer requests are handled efficiently. Visit the

local post office daily

to manage outgoing deliveries and ensure smooth logistics. Monitor and

maintain stock levels

of essential items including mobile devices, post bags, labels, and office supplies. Conduct

regular stock takes

to support inventory accuracy and availability. Process

account renewals and new mobile connection orders

, ensuring a smooth experience for customers. Take ownership of

general office administration duties

, including: Monitoring printer supplies and ensuring sufficient stock of toner, paper, and other consumables. Keeping communal areas organised and stocked with necessary items. Supporting the wider team with any ad hoc administrative tasks as needed.

The experience we're looking for:

Great communication skills - both verbal and written.

Unrivalled attention to detail and organisation skills.

Ability to prioritise tasks and work independently.

Previous experience in a customer support or administrative role gives you extra points.

A positive, can-do attitude with a team-orientated mindset.

What you can expect from us:

A friendly, small team who genuinely support each other.

Full training on our products and services - we won't drop you in at the deep end - ever.

To work with a business that already has a great reputation for service - our NPS score is a whopping 81.

A Healthshield policy for you and any dependents once you've passed your probation.

The usual suite of benefits including parking, your birthday off and 23 days' holiday (pro-rata).

Job Types: Part-time, Permanent

Pay: 27,000.00 per year

Expected hours: 22.5 per week

Benefits:

Additional leave Casual dress Company events Company pension Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Newbury RG20 4SW: reliably commute or plan to relocate before starting work (required)
Location:

Newbury RG20 4SW (preferred)
Work Location: In person