Job Description

Job Title:

Customer Account Administrator

Department:

Customer Services

Reports to:

Customer Service Supervisor/Customer Service Manager

Salary Band:

1MH

Hours:

37.5 hours per week

Job Purpose:

To provide excellent customer service by proactively managing customer accounts. This includes handling of enquiries, processing orders, reporting on the progress of the orders, and expediting them as needed.

Duties and Responsibilities:

Manage dedicated customer accounts from initial contact to completion. Communicate with other departments to ensure customer enquiries received are respond to as accurately and swiftly as possible either via telephone, email, or fax. Enter customer orders in an accurate and timely manner. Work with other departments to ensure availability of products so that customer orders are delivered on time and in full. Provide customers with documents such as Proof of Delivery information and invoices, as requested. Achieve defined performance targets/standards and contribute to the achievement of service levels. Maximise all potential sales opportunities Gain a basic understanding of the product range being offered and advise the customers accordingly. Maintain up-to-date customer data within the CSS Gather customer feedback and escalate complaints where necessary Provide support to supervisors and department managers as needed. Undertake housekeeping and reporting functions. Attend and contribute at team meetings. Ensure your skills base is maintained through continual understanding of new products. Adherence to standard operating procedures. Communication methods during day-to-day tasks include but are not limited to phone, e-mail, messaging platforms, Microsoft Teams etc
This is a summary job description and not an exhaustive list.

You should be prepared, when required, to undertake any work allocated to you by your line manager.

Personal Traits:

Good communication skill Good literacy / Numeracy Skills Good IT skills Willingness to help people Positive attitude Ability to take ownership of customer problems Friendly approach Enthusiasm and energy Drive and Commitment Ability to interact and build rapport Flexible approach Understanding of the role of customer service Commercial awareness
Experience and Qualifications:

Good Maths and English skills. NVQ Level 3 in Customer Service is desirable. Demonstratable experience in Customer Service or Accounts Management role
Job Type: Full-time

Pay: 27,095.38 per year

Benefits:

Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free parking Health & wellbeing programme Life insurance On-site parking Private medical insurance Referral programme
Schedule:

8 hour shift Day shift Monday to Friday
Experience:

Customer service: 1 year (required)
Work Location: In person