Job Description

We are looking for a passionate and enthusiastic individual to join the Customer Accounts Team. The team provide an efficient and supportive arrears management service to our customers.



As a Customer Accounts Officer, you will be responsible for pursuing rent arrears, agreeing appropriate re-payments with our customers and referring our customers to internal or external support where applicable. Where appropriate, you will refer cases to court, attend hearings, apply for warrants and attend evictions.



You'll be looking after a patch which includes customers in Aldershot, Basingstoke, Woking, Farnborough and Reading. Whilst you won't be out and about all the time, if you do need to attend meetings or court hearings regarding customers in these areas, it will be ideal if you are suitably located.



With a focus on achieving positive outcomes, you'll work with our customers to understand their circumstances and support their queries, identifying those customers who need to be signposted further.



You will be someone who is committed to delivering excellent customer service, you'll establish, develop and maintain effective working relationships with our customers, external agencies and colleagues.



You'll have excellent communication skills, both written and verbal, and have a good eye for detail and accuracy when presenting information. You'll be proficient in the use of IT including the Microsoft Office suite and CRM databases.



You will need to have knowledge and/or experience of rent arrears recovery and pre-action protocol for rent arrears. A housing management qualification is desirable.



You'll need to have a flexible approach to meet the needs of our customers, including local and regional travel. You'll need to have a UK driving licence and access to your own vehicle for work purposes.



This is a part time role and we will be happy to discuss the working pattern at the interview. Ideally the working pattern will include Friday's.



We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:



Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan We invest in colleagues' careers and development through our leader and colleague development frameworks Defined Contribution Pension and attached life assurance Volunteering hours available to all colleagues to enable them to give back Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more Enhanced leave We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.


To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.



Successful candidates will complete a Basic DBS check.



We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.



Interviews are being planned for 6/7 November 2025.

Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it's subsidiary brands.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.


If you'd like any support please contact the Recruitment Team on

recruitment@aster.co.uk

.


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