Job Description

The role

We're looking for talented individuals to join us as

Customer Accounts Officers

within our dedicated Customer Transactions department. This is an exciting opportunity for someone with an interest in revenue maximisation and collection, through a prompt and consistent arrears management and debt recovery service. The ideal candidate will be a good communicator, a strong negotiator and should be able to use their skills to work well with internal colleagues and external stakeholders.


As a

Customer Accounts Officer

, you will manage a range of accounts which may include homeowners, social tenures, former and sundry debt, and commercial and market tenures. You will work to balance our belief that rent should be paid with our corporate aim to sustain tenancies and provide excellent service in every customer contact.


Reporting to the Customer Accounts Team Manager, you'll deliver a high-quality arrears collection service for Southern Housing residents, former residents, and homeowners and you will initiate high-volume customer contact through a range of different channels while also contributing to our arrears targets by achieving your own personal KPIs.


This role is based in our Kent Science Park Office in Sittingbourne. Following the completion of your probation period, hybrid working will be provided as agreed with line management.

What you'll need

The ability to build and maintain specialist knowledge for effective arrears management. Good communication skills (written and oral) including a strong telephone presence. Excellent customer service and complaint handling skills. Good negotiation and influencing skills. A drive to achieve wide-ranging KPIs and provide a first-class service. You'll be self-motivated and able to organise and prioritise high volume workloads.

In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.

Closing Date:

Monday 25th August 2025 at 23:59

Shortlisting Date:

W/C 8th September 2025

Please note, we reserve the right to close the advert early if we receive a suitable number of applications.

About us

At Southern Housing, our residents are at the

heart

of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives.


A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.

One team together

Internal mobility

In line with our Recruitment Policy, colleagues are able to apply for internal roles once they've passed their probation. Interviews will only be arranged once this has been confirmed.


Colleagues who have recently started a new internal role won't be able to apply for another internal move for at least 12 months. Please refer to the Recruitment Policy for more detail.