Job Description

Job description

Customer Accounts Officer

Looking for a new challenge? Do you want to assist some of the most vulnerable people within Sheffield City? We are looking to recruit 4 enthusiastic and positive individuals to join our customer focused team. This is a temporary post for 37 hours a week until the 31st March 2026.



This is a fast-paced role, and we are looking for individuals that can work on their own and as part of a team. You will be responsible for looking at historic debt owed to Sheffield City Council for client contributions towards Non Residential and Residential Care contacting clients or their financial representatives to try and recovery the monies owed to the Council.



The job includes administering all aspects of the customer's account, including invoicing and recovering contributions; liaising with customers, carers and support planners regarding contribution issues; providing advice on contributions, as well as responding to queries and data management.



The Customer Accounts Team is a front-line service that deal with clients on the telephone, via email and by written correspondence. As such the successful applicants must demonstrate excellent customer service and communication skills, as well as being competent in using a range of software including Teams, Excel, Word and Outlook along with our own internal software.



Experience working in Debt Recovery and in a Customer Service role is ideally what we are looking for when recruiting to the 4 positions advertised



You will be responsible for your own caseload. As such, it is essential that you have good organisational skills to succeed in this role. The council's flexible working arrangements allows for working from home as well as in the office based at one of the council sites.



The Customer Accounts Team is part of the Social Care Accounts Service working closely with the Social Care Funding Team and Executor Services



We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.



It is a great time to join us and we welcome your application.



Under the Disability Confident Scheme, disabled applicants, who meet the essential criteria of this job, are guaranteed an interview.



We are committed to safeguarding and promoting the welfare and safety of children and vulnerable adults and expect all staff to share this commitment. All successful candidates will be required to complete an Enhanced Disclosure and Barring Service Check.



Please carefully read the job description and person specification for this post before completing your application and if you would like to find out more about the post, please make enquiries with:



William Pritchard - Customer Accounts Team Manager William.Pritchard@sheffield.gov.ukor 0114 205 6526



Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.



If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.



Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

Job details

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Job reference
REQ003608
Date posted
06/08/2025
Application closing date
22/08/2025
Location
Sheffield
Salary
Grade 5 29,093 to 31,586
Package
Temporary to 31/03/2026
Contractual hours
37
Basis
Full Time
Job category/type
Adult Social Care