Job Description

Overview

We are seeking a diligent and detail-oriented Credit Control Analyst to join us in our Torquay based offices.. The successful candidate will play a crucial role in supporting the credit control process, overseeing the successful collection of customer accounts due, in a manner that ensures high customer satisfaction and loyalty. This position is ideal for someone with a strong background in finance and excellent communication skills, who is looking to contribute to Tolchards achieving its overall objectives.

Duties

Dealing with customer invoice and payment queries by telephone and email

Maintain customer master file

Maintain and process direct debits - multiple weekly and monthly

Daily payment reconciliations

Review and manage all incoming customer electronic payments

Retrospective Loan Database

Procure Wizard Online Customer Portal

Ad Hoc project management

Daily customer queries and resolution

Experience / Skills

Strong organisational administrative and analytical skills

Must have ability to multi task

Patience and ability to remain calm in stressful situations

Impeccable attention to detail especially numbers, spelling and dates

Ability to listen and negotiate with customers

Excellent verbal telephone manner

Persistence & determination

Excellent skills in Excel

Excellent English grammar, spelling, and mathematics

Ability to work well as part of a team and multi task

Ability to thrive under pressure and adhere to challenging deadlines

Excellent communicator

Proven track record of negotiating payments and handling disputed accounts

Flexible approach

Confidence to deal with all company stakeholders

If you are an enthusiastic professional looking to enhance your career in credit control within a supportive environment, we encourage you to apply for this exciting opportunity.

Job Types: Full-time, Permanent

Pay: 24,000.00-29,000.00 per year

Benefits:

Company events Discounted or free food Employee discount Free parking On-site parking Referral programme
Schedule:

Monday to Friday Weekend availability
Education:

GCSE or equivalent (required)
Experience:

Credit Control: 1 year (required)
Licence/Certification:

AAT qualification (preferred)
Work Location: In person