Job Description

Customer Service Advisor - Live Chat Team

24,500 - 25,200 P/A

Andover

Full time | 12-month Fixed-Term Contract | 35 Hours Per Week

Are you a strong communicator with good computer skills?

Do you have experience working on live chat or web chat functions?

Have you got excellent typing skills?

We are currently recruiting a Customer Service Advisorto join our Live Chat team.

The main purpose of this role is to work as part of a team, ensuring excellent levels of customer care at all times.

In return, is a salary of

up to 25,200 P/A

, depending on experience, plus health cash plan, EAP, staff discount, 25 days holiday plus bank holidays, and more!

This role is full-time and for a 12-month fixed-term contract. The hours of work will be Monday to Friday, 35 hours per week. One week working

8am to 4pm

followed by a week working

12pm to 8pm

.

Reporting to the

Consumer Services Manager

your responsibilities will include:

Handling a variety of live chat enquiries on a daily basis, responding to queries and sometimes, complaints Updating information on the company CRM system Liaising with other departments to find out stock availability or delivery updates Processing customer returns Completing return and delivery paperwork Answering incoming calls and emails.
The ideal candidate:

Will need to have previously worked in an office-based customer services role, ideally with some experience working on live chat or web chat Must be an excellent communicator and have strong typing abilities Will be organised and a confident administrator Must be a team player, reliable, and comfortable working on computers daily
Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 24,500.00-25,200.00 per year

Benefits:

Company events Company pension Free parking On-site parking
Schedule:

Monday to Friday
Work Location: In person

Reference ID: 2880