Job Description

Main Purpose of Your Job

As a Nextbase Ambassador within our Customer Support Contact Team, you are the first point of interaction with our customers.

Being able to handle our customer queries effectively will require a mix of patience, clarity, problem solving skills and providing the best product knowledge possible.

We are looking for a confident, detail-oriented individual to join our passionate and skilled team as a Customer Ambassador.

Main Responsibilities

Be the Voice of Our Brand:

Engage with customers through phone, email, and live chat, leaving a lasting positive impression

Clear communicator:

Jargon free, straightforward solutions, guiding our customers with ease and confidence

Active Listener:

Keep track of the stories and solutions by maintaining accurate records in our CRM tools

Collaborate and Conquer:

Work together with your team to smash targets and elevate customer happiness to new heights

Skills and experience

1 year of experience of working in a customer focused environment preferred Your relationship-building prowess and interpersonal skills are brilliant Your communication is powerful and persuasive, capable of influencing customers and your colleagues Able to demonstrate a capability in problem solving, decision making in time sensitive situations With a professional, positive approach, your "can-do" attitude, self-motivation, and readiness to go beyond are what make you stand out You are firm in the face of pressure, adapting your methods with grace and wisdom Strong organizational skills and ability to prioritize/multi-task easily with limited supervision

Ways to stand out from the crowd

Kind-hearted and cool headed:

Empathetic and understanding

Tech proficient:

Whether it is CRM software or MS Office, you can use with ease

Problem-Solver:

You love a good challenge and approach problems with a can-do attitude

On the Tools:

Using multiple different tools to enhance our customer experience efficiently

Eager Learner:

You are not just looking for a job; you want to make a difference

Shift Patterns on a rota basis

8-16:30 or 9:30-17.30 1 in 4 Saturday morning 8-12:30pm. These hours are taken back the following Thursday as a day time off in lieu
Job Types: Full-time, Permanent

Pay: 24,000.00-25,000.00 per year

Benefits:

Company pension Cycle to work scheme Enhanced maternity leave Enhanced paternity leave Life insurance Paid volunteer time Private medical insurance
Experience:

Customer support: 1 year (required)
Work authorisation:

United Kingdom (required)
Work Location: In person