Job Description

We're champions of the North West and we're proud that it's our electricity network that connects communities and helps keep the electricity flowing every minute of every day, from when you wake up to when you fall asleep and all the hours in between.


A key part of the UK's journey to net zero carbon is the revolution of our electricity industry to enable clean, green economic growth. As the North West's electricity network operator, it's our responsibility to lead the way, help the region decarbonise and pave the way for the growth of renewable energy and a sustainable energy future for all.


We're proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry's most difficult challenges. Come and be part of our team and make a difference.

Together we have the energy to transform our communities. We are switched on. We are adaptable. We take pride.

Our Role

As the Customer and Business Support Coordinator you will work as part of the Pre-Application and Triage team you will be responsible for managing and coordinating the day to day Business Support activities in respect to providing our customers with a Pre-application Support and Triage function for all new connections across the North West.


This role is to ensure our customers and stakeholders needs are established proactively through pre-application engagement and activities and support given to transition their enquiry into the quotation and delivery sections through the provision of accurate, comprehensive and user-friendly information in their preferred communication channel. being that one point of contact for the customer wherever possible owing the end to end experience.


You will be responsible for being the first point of contact for our customers though their preferred method of contact to assist and support their pre-application process journey. Owning and leading with all processes, policies and technical queries to improve the customers overall service from pre-application to Delivery.

The successful candidate must, at the start of employment have permission to work in the UK without sponsorship.

What we're looking for

Have proven experience delivering Expert Customer Service. LV & HV Networks Knowledge and experience of other Core Company systems such as GIS / GEOFIELD. Be a matter expert in the use of SAP, SAP Portal & MS Office specifically Outlook and Excel. Commercial Awareness. Have exceptional communications skills both written and verbal. Experience in challenging for continuous improvement. Influencing skills. Sound understanding of regulatory requirements and ability to apply knowledge effectively to processes. Demonstrate resilience with the ability to work under pressure. Have a keen eye for detail and the ability to work accurately and maintain data integrity. Self-driven with the proven ability to work in a demanding role. Have excellent time management skills. Flexible, adaptable and organised. Full UK Driving License

What we're offering

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. We are committed to ensuring our people are supported and are proud of our reward and benefits offer, which includes:

An annual bonus scheme 25 days annual leave increasing with length of service Private Healthcare An employee rewards portal offering discounts on several well-known brands A market-leading contributory pension scheme Employee assistance programme Opportunity for professional development through our L&D function.


Our people are important to us and we're passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We're striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that's representative of the communities we serve. For us, embracing our differences is what makes us stronger.

Should you require any additional support with your application, or any adjustments please contact our Recruitment team at

careers@enwl.co.uk

or on 0845 366 0092 (option 2)

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.