Job Description

What you\'ll be doing

As a Customer Care Advisor, you\xe2\x80\x99ll be the first point of contact for our existing customers, ensuring the delivery of first-class customer service. A key requirement of the role is that all activity performed aligns to our values and behaviours, with a customer-centric focus always maintained.

• Inbound and outbound calling to our existing customers to manage and resolve their queries.
• Complete all CRM updates in a timely and accurate manner.
• Demonstrate patience in all customer contact situations utilising your problem solving and interpersonal skills.
• Using knowledge gained from training, clarify, and understand the customers\xe2\x80\x99 requirements.
• Have a proactive attitude and commitment to giving every customer a great experience.
• Perform all activity within regulatory standards, GDPR, quality policies.

What makes a great Customer Care Advisor?

• Great communication skills
• Excellent telephone manner
• Energetic & enthusiastic
• Good administration skills
• A genuine passion for customer service

Why Choose us?

It takes all kinds of people to make Verastar the success that we are, and we\xe2\x80\x99ve got a range of benefits to make sure everyone is happy.

• Core benefits including pension contributions and life assurance
• Great discounts on 100s of high street and online stores
• 25 days holiday rising with service up to 28 days
• Your birthday off every year
• Option to buy up to 10 extra holidays and sell up to 5 holidays per year
• Cycle to work and travel loans for people wanting a greener commute
• Wellbeing support including 24/7 access to a GP, mental health support, get fit programmes and free legal and financial guidance.

The important extras

• Hybrid working \xe2\x80\x93 option to work three days from home if you choose.
• Opportunities to get involved in charity fundraising and volunteering days through our giving back movement
• Full time/Permanent contract of 37.5 hours per week
• No weekends and every bank holiday off

We\xe2\x80\x99re based on south bank of the river Clyde, 3 miles from Glasgow City Centre our Rutherglen office is a few minutes on foot from both Rutherglen train station and Rutherglen town centre. We also have access to a bike locker if you choose to cycle in.

What happens next

If you\xe2\x80\x99re looking for a new challenge with great benefits at an award-winning company, then Verastar is the place for you. To be part of our continued success click \xe2\x80\x98Apply\xe2\x80\x99 today to take the next step in your career.

Across The Verastar Group, we\xe2\x80\x99re passionate about creating an inclusive team and celebrating our diversity. We want talented people with great skills and matching values to join our teams.

All successful candidates will be subject to pre-employment checks.

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Verastar