Job Description

Customer Care Advisor
Maidenhead
Up to \xc2\xa323,000 plus bonus and benefits
Hybrid Working

CV Screen is currently recruiting for a dynamic and enthusiastic Customer Care Advisor to join a leading technology company in Maidenhead. This exciting opportunity is perfect for individuals with strong customer service experience and excellent communication skills. Take the first step in your career within the thriving tech industry.

In this role, you will receive a competitive salary of up to \xc2\xa323,000 per annum, along with an attractive benefits package. The company also offers a hybrid working arrangement after the probationary period providing flexibility and work-life balance.

Responsibilities:

• Provide exceptional customer support by promptly and effectively addressing customer inquiries, concerns, and requests via various communication channels.
• Take ownership of customer issues and ensure timely resolution
• Understand customers\' unique needs, challenges, and goals, and act as their advocate within the organization.
• Build and nurture strong, long-term relationships with customers based on trust, reliability, and exceptional service.

Requirements:

• Proven experience in a customer service role
• Experience within the technology, telecommunications, or IoT industry would be desirable.
• Customer Focus: Passion for delivering exceptional customer experiences and ensuring customer satisfaction

Salary

Up to \xc2\xa323,000 per annum + bonus

Benefits

• 25 days holiday
• Group Company Pension Scheme
• Private Medical Insurance
• Up to 50% off an annual Pure Gym membership
• Dental cover
• Doctor at Hand (online GP service)
• Enhanced Paternity Leave
• Company Sick Pay Scheme
• Cycle to work scheme
• Onsite parking
• Onsite gym
• Access to a variety of online discounts on major retailers
• Employee assistance program

Location

Maidenhead

Commute from

Reading, Hurley, Slough, High Wycombe, Windsor, Marlow, Wokingham. Beaconsfield

Alternative Titles

Customer Service Executive | Customer Service Administrator | Customer Success Administrator | 1st Line Support | Service Desk Analyst

Ryan Walters of CV Screen is managing recruitment of this position.

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