Job Description

Customer Care Assistant

Salary: From 26,500-27,000 depending on experience

Hours: 0hrs Working Weekdays

We have a new opportunity to join our busy Head Office as a

Customer Care Assistant

due to an expansion of the team

.

What you will be doing:

Allocate and log all customer queries, concerns or complaints in an efficient and professional manner at all times. Answer phone calls from customers and internal calls. Acknowledge all complaints within a timely manner. Document on Carsa Net any issues and updates. Book in any work required with local garages. To diarise all complaints so all customers receive an update and response within a timely manner.

What we are looking for:

Previous experience in a similar role preferred Motor trade knowledge will be an advantage Experience in a customer service based role Experience dealing with subject access requests will be an advantage Be able to work under pressure Be organised and have excellent communication skills Be comfortable with answering the phone and making calls Driving licence would be an advantage

Benefits:

Birthday day off Death in service Insurance Opportunities for career progression On-the-job training Company pension scheme 28 days holiday including bank holidays rising to 30 after 3 years' service and 33 after 5 years continuous service.

About us:

At Carsa, we're not just in the business of selling cars; we're in the business of creating exceptional experiences. As a forward-thinking and customer-centric company, we've positioned our customers and colleagues at the heart of everything we do. Our ethos revolves around making the car buying journey seamless for our customers while ensuring the delivery of excellent customer service at every touchpoint.

With a proud presence across six retail outlets nationwide, Carsa maintains industry leadership with a commitment to high group standards. Our state-of-the-art preparation center ensures that each vehicle meets our stringent quality benchmarks, reflecting our dedication to excellence.

As we embark on an exciting phase of growth, Carsa is set to expand its retail arm in the near term, offering a multitude of opportunities for passionate individuals to join our team.

Pay: 26,500.00-27,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Health & wellbeing programme Life insurance Referral programme
Experience:

customer service: 1 year (required)
Work Location: In person