Job Description

We are a leading supplier and installer of domestic kitchen appliances to the house building and construction industry.

The position will involve providing an efficient and professional customer care/after-sales service to our customers (national house builders) and their prospective house purchasers to ensure they are happy with the kitchen appliances in their new home and to provide support to the installations team

Key Working Relationships

Our customers customer care team at all levels, our installers, the appliances manufactures service agents and account managers, home owners/occupiers, installation supervisors.

Main Duties

Dealing with incoming calls emails relating to customer care. Validating complaints and resolving problems quickly and efficiently seeking direction where required. Processing returns Ordering spare or replacement parts Co-ordinating visits to occupied properties to complete remedial works. Booking engineer visits through the manufacture where this is an issue with an appliance covered under warranty. Checking and ensuring work has been carried out to the purchasers satisfaction. Updating and maintain the call log Attending meetings that may be necessary in the performance of your duties Providing secretarial/administration support to the team as required Undertaking any additional task as may be reasonably required from time to time

Person Specification

Experience

Customer service experience within and office environment Customer service experience within a housing building, contractor or construction company preferable

Qualifications

Educated to GCSE standard (or equivalent including Maths and English Administration or specific customer care qualification (preferable)

Knowledge & Skill

Good verbal and written communication skills Ability to multi-task Good time management Good level of computer literacy, including Microsoft office Excellent telephone manner Good negotiation skills A basic knowledge of the construction trade/industry

Attributes

Well organised Self-motivated Team player Works well under pressure Pro-active Flexible and adaptable to change Tactful and approachable Customer focused Problem solver
Job Types: Full-time, Permanent

Pay: 27,000.00-28,000.00 per year

Benefits:

Additional leave Employee discount On-site parking
Work Location: In person