Job Description

Location:

UK (Remote Working)

Shift:

Monday to Friday

Salary:

Competitive + Benefits & Car Allowance



As we continue to grow our Customer Care Team at Finsbury Food Group an exciting opportunity has arisen for a Customer Excellence Coordinator, as part of our larger Supply Chain Team

Finsbury Food Group is a leading speciality bakery manufacturer. We constantly raise quality and efficiency standards, and build long-term relationships with major multiple retailers and the foodservice channel. The bread for your morning toast, ready for butter-spreading or egg-dipping. The candle-filled centrepiece for a memorable celebration. The buns, muffins and other treats that turn teatime into quality time. We make a large percentage of the UK's sharing cakes from retailer own brands cakes, tray bakes through to party cakes like Caterpillar cakes This is what we do, and why we're in business. Baking brilliance makes every day special.



What you will actually do?

You will assist in the day to day running of the customer care process within the Supply Chain, you will be the first point of contact for our customers, providing timely, accurate, and effective support to resolve inquiries, issues, and requests. Your goal is to ensure a positive customer experience and maintain high customer satisfaction.



Role Key Accountabilities

Provide excellent customer service Being the first point of contact for customers for stock/transport queries Processing orders in a timely manner Respond to customer inquiries via phone, email, chat, or social media in a professional and courteous manner Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions Data checking Communicating effectively with 3rd party suppliers Stock checking Working to deadlines Build strong relationships with other departments within the business Keep accurate records and documentation Identify opportunities to improve customer service processes and share feedback with the team Stay updated on product knowledge, company updates, and industry best practices Building strong customer relationship

What are we looking for?

Excellent customer service skills Strong IT skill particularly in Microsoft office Confident telephone manner Interpersonal skill: customer relations, clarifying information, giving clear instructions Good organisation skills Ability to be flexible in the team Strong work ethic Team player Attention to detail Problem solving

What's in it for you?

Enhanced Maternity & Paternity Leave to allow quality time with your new arrival! Enhanced Pension Scheme for our employees Death in Service Benefit Free Employee Assistance Programme (open to colleagues and their families) Retail discounts accessible via our Benefits Hub platform! Company shop available at sites (heavily discounted, yummy products!) Refer a Friend Scheme (up to 300 per referral - t&cs dependent) Employee Recognition Awards Extensive Learning & Development opportunities (including opportunities for sponsored professional memberships and our own in-house development course!) An opportunity to be part of a fantastic, growing organisation. Head over to our LinkedIn page to find out more!

Our vision is to be the leading specialty bakery group in the UK and we want the best people in place to achieve this. Our continued success is built entirely on the talented people who work here, so employee development is important to us because everyone is a valued member of the team, and we want every individual to have the skills and capabilities to achieve both your own personal goals and our business goals. We want good people to join our company, to help our company continue to go from strength to strength. If this sounds like you, please get in contact to learn more!