Job Description

Are you passionate about delivering excellent service and ready to join a growing, ambitious full-fibre broadband company? Were looking for an enthusiastic, proactive, and detail-focused

Customer Care Representative

to join our team in the heart of Bath.

Who we are

At Truespeed, we dont just offer jobswe offer careers. Were committed to creating an engaging, supportive, and inclusive workplace where youll have the opportunity to learn, grow, and thrive. Alongside ongoing training and development, youll enjoy a fantastic benefits package, including:Hybrid working Life assurance (4x annual salary) Healthcare and 24/7 online GP access Free on-site parking Competitive pension scheme Generous referral bonus Commission scheme 25 days holiday plus bank holidays
...and much more.

What youll be doing

This is a key role at the heart of our business. Youll be the voice of Truespeed, ensuring every customer receives friendly, professional, and efficient servicewhether by phone, email, social media, or live chat.
Your responsibilities will include:Handling customer queries across multiple channels in a timely and professional manner Taking ownership of requests and complaints, aiming for first-contact resolution Supporting complaint resolution to ensure customers feel heard and valued Calling customers to book installations, explain the process, and answer questions Problem-solving and suggesting improvements to enhance the customer journey Sharing knowledge with colleagues and keeping systems up to date Supporting the wider team with additional duties to ensure a seamless customer experience

What were looking for

Wed love to hear from you if you are:Experienced in B2C customer service (call centre, retail, or similar) Confident in handling complaints through to resolution Proficient with Microsoft Office Clear and confident in both written and verbal communication Able to explain complex topics in a simple, customer-friendly way A good listener who can identify customer needs and guide conversations effectively Empathetic, adaptable, and professional when supporting a wide range of customers Proactive, eager to learn, and motivated by delivering excellent service Positive, approachable, and a true team player

The details

Location:

Bath

Salary:

25,000 28,000 DOE + commission

Hours:

Full-time, permanent

Shift pattern:

Monday to Saturday (Saturdays worked on a rota basis, with a day off in lieu)

Apply today

Were reviewing applications on a rolling basis, so dont delay! If youre passionate about delivering excellent customer service and want to grow your career with a supportive, people-first company, wed love to hear from you.
No Agencies Please