Job Description

My job

We are excited to recruit for a Customer Care Representative to join our team to support us on a full time basis.

This is a great opportunity to gain experience in a fast-paced environment!

Job Title

: Customer Care Representative

Location

: Chippenham

Job Type

: Permanent Contract - 37.5 hours per week

Pay

: 12.21 per hour (paid monthly)

Key Responsibilities

:

Reporting to the supervisor, your role will be to deal with new and regular customers on the phone, to handle service enquiries You may also be allocated to help in the warehouse to prepare customer orders for delivery by our team of drivers. Handling both incoming and outgoing sales calls and dealing with customer queries and complaints in friendly and professional manner Being able to match products and services to a customer's needs, in turn providing an effective and efficient service Working as part of the branch team, you will deliver excellent customer care and online assistance for customers.

You will need:

to be proactive and enthusiastic with a passion for sales and offering high quality customer service to customers a clear telephone voice and good telephone manner are essential. Many of our customers are older people, so you will need to be an excellent communicator, with good customer service skills to have attention to details, patience, accuracy, ability to meet sales goals and data entry skills are required. to be IT literate with Microsoft word & excel skills, although not essential. Working knowledge of SAP system would be an added advantage.

Benefits at working for Pilgrim's Europe/Oakhouse Foods:

full training provided great career progression as part of a growing business with over 40 sites across UK and Europe discounted or free food on-site parking great holiday entitlement and many more

If you are looking to start your Sales career, this is the job for you! Apply today and be part of our growing business that performs an invaluable service to local communities!

The company

Pilgrim's Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.


Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.


Across Pilgrim's Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim's Europe team are based in our Pilgrim's UK, Moy Park, Pilgrim's Food Masters and Pilgrim's Shared Services businesses.

What we'll bring to the table

Competitive Salary

Competitive Holiday Entitlement

Pension Contribution

Family Friendly Policies

Learning and Development Opportunities

Life Assurance

People matter

Our values

Determination

Simplicity

Availability

Humility

Discipline

Sincerity

Ownership