Customer Care Team Member Job in CK International

Customer Care Team Member

Dungannon, NIR, GB, United Kingdom

https://www.mncjobs.co.uk/company/ck-international

Apply Now

Job Description

CK International is an innovative company, focused on delivering high quality products to our marketplace. We aim to help our people realise their potential. As the market leader in waste compaction equipment in the UK and throughout Europe, we pride ourselves on our quality of engineering, dedicated customer service and aftersales support.

Due to an internal structure change, we have fantastic opportunity for a Customer Service Team Member to join our team. The ideal candidate will preferably come from a customer service or engineering environment.

Job Purpose

To handle open Customer Care tickets to resolution or escalation in order to deliver best in class service to our customers.

Main duties and responsibilities

Handling allocated tickets to resolution This involves but is not limited to
+ contacting customers to clarify issues
+ book engineers works
+ Updating works onto the schedule
+ Updating line manager with new works booked for review
+ Sending of job quotations
+ Sending engineers job sheets to the customer for works completed
+ Administering the building of new customers information into our systems
+ Administering customer Systems such as Ecovardis and Avetta
+ Invoicing of completed jobs daily
+ Other admin duties as required

Qualifications and experience:

Minimum 1 years experience in an Customer Service / Admin role Minimum 5 GCSE's to include Maths and English at grade C or above Competent in use of Microsoft suite, e.g. emails, word and excel Good attention to detail Good communicator with the ability to build strong relationships with the CK team, 3rd party suppliers and customers Ability to work to deadlines * Strong teamworking ethic

Beware of fraud agents! do not pay money to get a job

MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.