Job Description

Customer Delivery Executive

We're hiring to strengthen our delivery team as we scale - this role offers genuine scope, a strong benefits package and the opportunity to help organisations put social value at the heart of what they do.



As the Customer Delivery Executive joining Social Value Portal, you'll work in a mission-driven business that has delivered over 45 billion in social value to date and supports over 24,000 organisations through its trusted Social Value TOM System(TM) and robust Workspace platform.

Why this role matters

You will be pivotal in ensuring clients get maximum value from our platform, driving adoption, managing operations and delivering excellence in customer outcomes. You'll work with cross-functional teams to deliver results and make a measurable impact.

What you'll do (key responsibilities)

Manage and support the operations of Social Value Portal accounts for members and their supply chain.

Serve as the day-to-day liaison for a portfolio of clients, ensuring adoption, retention and growth

Troubleshoot client issues, escalate where needed, and drive continuous improvement in delivery processes

Work closely with product, support, consulting and data teams to represent client voice, feedback and insights

Conduct training sessions, workshops and user-guides to help clients maximise the platform's value

Log, track and maintain comprehensive customer records.

Monitor metrics (usage, adoption, satisfaction) and proactively intervene to drive client success

Help refine and evolve delivery and onboarding frameworks, share best practices

What we're looking for

Experience in a client-facing delivery or implementation role, ideally in SaaS or platform businesses (or consultancy)

Prior experience in social value, ESG, impact reporting or public sector procurement environment

Strong project management skills: ability to juggle multiple clients, deadlines and deliverables

Excellent communication, stakeholder management and presentation skills

Problem-solving mindset: ability to diagnose issues quickly and deliver solutions

Confidence working with data, analytics or dashboards, plus willingness to learn technical aspects

What you'll get

Competitive salary up to 35,000 + annual performance bonus

Hybrid working: 2-3 days in our London office, 9:00-5:30.

25 days holiday + bank holidays + your birthday off

Six paid volunteering days per year

Private medical insurance & 24/7 EAP

Enhanced parental leave, life assurance (4x salary), pension matched up to 5%

Annual learning budget & cycle to work scheme

A truly inclusive workplace, with an active Inclusion Committee and diverse leadership

Hours, Location & Working Arrangements

Full-time, 37.5 hours per week (core hours 9am-5:30pm)

Based in London, with hybrid working (you will be expected to attend the London office 2-3 days/week)

Some flexibility for remote work outside those days, but regular in-office presence is expected to collaborate with internal teams

How to apply

Click to Apply - we'd love to hear from you. We are holding a Recruitment Day on 20th October 2025 for this role, for your chance to attend - click to apply!