Job Description

Customer Engagement Officer

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32,795.06 per annum

Northallerton / Agile

Permenant - 37 hours

Closing date - 17 August 2025

About you

Are you passionate about proactive Customer Engagement? Do you want to have a pivotal role in being responsible for driving meaningful customer engagement, ensuring our customers have a strong voice in shaping the services we deliver?

The role - What you'll be doing as a Customer Engagement Officer:

Lead and coordinate customer engagement activities that enable customers to comment on, shape, and influence Broadacres' services.



Gather and analyse both qualitative and quantitative data from engagement initiatives, sharing insights with relevant teams to support service development.



Provide regular feedback to customers, clearly communicating how their input has influenced change. Work collaboratively with the Communications Officer and Customer Complaints Officers to ensure consistent messaging, continuous improvement, and an excellent customer experience.

What We're Looking For

You will have experience in customer engagement, community development, or a similar role. Strong communication and interpersonal skills, with the ability to build trust and rapport. Analytical mindset with the ability to interpret data and present findings clearly.



A collaborative approach and a passion for delivering great customer outcomes.



If you want to know more about the Customer Engagement Officer role take a look at the attached or contact Tracy Hughes, Customer Engagement and Insight Manager at tracy.hughes@broadacres.org.uk or Angela Doran, HR Business Partner at angela.doran@broadacres.org.uk

What We Offer:

Competitive Salary: Alongside a generous annual leave package and flexible working options.

Extra Perks: Celebrate your birthday with an extra day off, plus increased leave for long service. Option to purchase additional annual leave

Agile Working: Enjoy flexible working arrangements.

Comprehensive Benefits: Additional perks to support your wellbeing, including our Employee Assistance Programme service.

Why Broadacres?

Broadacres is a successful, innovative, not-for-profit housing association based in Northallerton, North Yorkshire. We own and manage more than 6,800 homes across various regions, providing top-tier services aimed at meeting our vision: 'to be the best rural housing association in the country'. We ensure our customers receive first-class service, making them proud to live in a Broadacres' home.



At Broadacres we are an equal opportunities and disability confident employer who welcomes applicants from all sectors of the community, and we encourage applications from people who are underrepresented in areas of the organisation.



Please note: This vacancy may close before the advertised closing date if sufficient suitable applications are received. We will be interviewing as applications come in, so apply early to avoid disappointment!