Job Description

Join Evolve as a Customer Experience Advisor

As Evolve continues to grow, we're looking for confident, people-focused individuals to join our Customer Experience Hub as a Customer Experience Advisor. If you're passionate about helping people, enjoy meaningful conversations, and want to be part of a team driving real change in homes and communities -- we'd love to hear from you.

Why Join Evolve?

Purpose-Driven Work

You'll be a key part of the customer journey, helping households access energy-saving improvements like insulation, solar PV, upgraded boilers, and air source heat pumps.

No Hard Selling

Our customers have already expressed interest. Your job is to answer simple questions, explain the process clearly, and book their in-person Home Energy Assessment.

Support People to Save

Many customers qualify for fully or partially funded home upgrades. You'll help check eligibility and guide them through the next steps.

Room to Grow

Evolve is expanding fast -- and so are the opportunities for career development and progression within the Hub.

Please note: occasional weekend work may be required, depending on customer demand or campaign peaks.

What You'll Be Doing:

Responding to inbound leads and enquiries with professionalism, warmth, and efficiency. Booking Home Energy Assessments for interested customers. Checking funding eligibility during calls and supporting customers through the process. Occasionally managing incoming calls and directing them to the right teams quickly and accurately.

What We're Looking For:

Excellent communication skills someone who can connect naturally with people. Organised, detail-oriented, and able to manage multiple tasks at once. A genuine passion for helping others and making a positive impact. Comfortable using digital systems to manage bookings and check customer eligibility.

Why Evolve?

Competitive salary and performance-based bonus scheme Company pension, free parking, and health & wellbeing programme A collaborative team environment where your work makes a daily difference Comprehensive training and support to help you thrive in your role

Schedule:

Monday to Friday (with occasional weekend work if required)

Initial Interviews:

Can be completed remotely

If you're looking for a meaningful role where your voice matters and your work helps create warmer, more efficient homes come join us.

Job Types: Full-time, Permanent

Pay: Up to 23,000.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme
Work Location: In person