Job Description

About us

At Corston, we believe that the tactile parts of a home are important and should be done right. Our aim is to make beautiful, high-quality products that all work together to enhance a space.

Corston has plans. Big plans. Our sights are set on global expansion - both within our product lines and customer base. The Corston culture is built around trust and transparency. You'll have time to learn and try new ideas without pressure - the digital world is constantly evolving, and we know this.

We invest in the latest technology to provide our staff and customers with the best-in-class experience. This is a fantastic opportunity to join an extremely fast-growing and ambitious company.

The Role

We're looking for a Fluent German Speaking Customer Service Advisor to help our Retail and Trade Team. We want to hear from anyone who's approachable and organised, with previous experience in a technical customer service environment where you'll have developed a flair for establishing rapport with customers.

Working within a vibrant and friendly team, you'll be dealing with inbound and outbound calls, creating and maintaining customer records over the phone/email, processing orders and dealing with technical queries supported by our product engineers.

The role responsibilities;

Ideally you will have previous experience within Technical Customer Service, but your ability to learn is just as important, as training and support will be given to the right person.

Provide excellent customer service via telephone, email and written correspondence and deal with a high volume of telephone and email enquiries daily.

Engage with customers in a friendly and professional manner while actively listening to their queries, questions and concerns.

Work alongside the Trade function to qualify and process Trade Customer enquiries and applications.

Provide assistance, including explaining procedures or policies, giving reasons for enquiries and justifying decisions.

Remain up-to-date on existing and new products, services and policies.

Collect and report customer feedback to ensure that best practice is recognised and maintained.

The ideal candidate will:

Have experience within a customer service environment

Have experience working in a customer service role particularly in a technical support role. Full training will however be given to the successful candidate if this does not exist.

Have excellent IT skills and able to navigate between various systems

Have a good knowledge of CRM systems

Be highly task and KPI driven

Be comfortable with data entry with good attention to detail

Be used to working collaboratively and as part of a successful team.

*Our purpose built building requires a vehicle to commute to, so please do not apply if you do not have transport.

Benefits

Competitive salary 25 days holiday Company Pension Scheme Friends and family discount across all Corston product On Site Gym Death In Service
Job Types: Full-time, Permanent

Pay: 26,600.00-27,500.00 per year

Benefits:

Company pension Employee discount On-site parking
Application question(s):

This role is office based in SN16 0HW, do you have your own transport to commute daily?
Experience:

Customer Service: 1 year (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person