Job Description

About the Role

Level 2 Apprenticeship Rates

Under 18 years 14,874 per annum

18-20 years 19,600 per annum

21+ years 23,555 per annum

We are looking for a

Customer Experience Apprentice

tojoin our dynamic team.


We are a friendly and enthusiastic team with a passion for working with a diverse group of people to deliver an outstanding customer experience to our students, visitors, and stakeholders. We take pride in guiding our students on their journey to achieve their aspirations. Our perfect day is to see all our students start their college day with a smile and have fun whilst they learn.

We encourage you to apply as soon as possible, as we may close the vacancy early if we receive a high volume of interest.

What You Will Do
Provide an excellent reception service - greet and sign in visitors, issue student ID passes, check ID badges, answer telephone calls and any other admin duties required. Work with the Student Recruitment and Admissions teams, school admin and curriculum to ensure customer service support aspects of enrolment, taster days, open days are logistically managed and supported to offer outstanding service to all potential students, influencers and key stakeholders. To undertake the required administration supporting the school admin team and marketing team. To ensure relevant queries have an appropriately managed handover and post query resolution. Ensuring that the highest level of customer service is delivered consistently to students, staff, stakeholders and external visitors to exceed their expectations on reception. To provide customer service, information and guidance over a number of different contact facilities (calls, webchat, email and face to face).

About You
Educated to Level 2 or above in Literacy and Numeracy or a commitment to achieving this within one year of appointment. Relevant Customer Service qualification/training/experience. Proven experience as working on Front of House or customer service setting. Ability to work flexibly across a number of tasks and changing priorities.

About Us

Leeds City College is one of the largest further education institutions in the country and is one of the biggest providers of apprenticeships regionally.


We provide a vibrant and diverse learning environment, delivering excellent and innovative education which is supportive, inspiring and life changing. Leeds City College's values put students first and are at the heart of everything the college does.


We are committed to lifelong learning and investing in our staff. You'll have access to a broad variety of training and professional development designed to help you continually develop and grow. We offer a wide range of job vacancies, and our large size means there are always exciting opportunities to progress.


Join us on the journey to being the best that we can collectively be for our students, apprentices, staff and our stakeholders.

SAFEGUARDING

At Luminate Education Group we are committed to the safeguarding and welfare of all our students. We expect all our staff and volunteers to share this commitment. All successful applicants will be required to complete mandatory pre-employment checks which include an enhanced DBS check, online checks and must have two satisfactory references. Please be aware that it is a criminal offence to apply for this post if you are barred from engaging in regulated activity in connection to children.

EQUALITY, DIVERSITY AND INCLUSION

Our commitment to Equality, Diversity and Inclusion (EDI) in recruitment is key to our Group's values. We are dedicated to fostering a workplace that embraces equality, diversity and inclusion in all its forms, where every candidate is treated with fairness, respect, and equity.


Our recruitment processes are designed to ensure equal opportunities, remove bias, and promote a diverse talent pool. To find out more about what our commitment to EDI means to us please Click here to learn more about our EDI objectives.

RECRUITMENT AGENCIES

We do not accept unsolicited CV's and applications from agencies and will not be liable for any fee in connection with a candidate that has been submitted speculatively through any agency that has not been expressly instructed for a particular vacancy as part of our Preferred Supplier List.


Benefits

The group offers a range of excellent benefits, including:

Annual leave:

Curriculum and Management: 44 days plus bank holidays

Curriculum support and business support: 37 days plus bank holidays

Pension schemes

with generous employer contributions

Teachers' Pension Scheme

Local Government Pension Scheme

People's Pension Scheme

CPD opportunities:

Annual staff conference plus 2 additional staff development days.

Qualifications including PGCE, Apprenticeships, Leadership and Management courses.

Employee wellbeing initiatives:

Family Friendly Policies, discounted onsite spa (Printworks) and gym (Park Lane).

Travel and commuting:

Discounted travel available through Metro card, Northern Rail, First Bus, Arriva Bus and Cycle to work schemes.

Flexible and hybrid working opportunities:

Please speak to the recruiting manager regarding flexible opportunities as these differ between roles.