Job Description

Customer Service Apprentice (Level 2)

==========================================


We adopt an 'anonymous recruitment' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.


We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.

About the vacancy

Vacancy ID:

1905

Organisation:

Carmarthenshire County Council

Number of vacancies:

1

Contract type:

Apprenticeship

Location:

Llanelli

Grade:

Apprentice Level 2

Salary:

24,303 Inclusive of the Real Living Wage Supplement
If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro-rata'd accordingly

Hourly Rate :

12.60 Inclusive of the Real Living Wage Supplement

Contract Hours

37:00

Come and join our team

Start Your Career with Actif -

Apprentice Customer Service Assistant

Are you friendly, organised, and passionate about helping others? Join our team at Actif as an Apprentice Customer Service Assistant and take the first step toward a rewarding career in customer service.


As an apprentice, you'll work closely with experienced staff to welcome and support customers, handle enquiries, and provide excellent front-of-house service. You'll gain valuable experience in using booking systems, dealing with a variety of customer needs, and ensuring a positive experience for all who use our facilities.


You'll be at the heart of our centres, helping to keep things running smoothly while building strong communication and problem-solving skills.


Full training and support will be provided as you work towards a recognised customer service qualification. All you need is a can-do attitude, a willingness to learn, and a friendly approach. You will also have the chance to develop and use Welsh language skills to help us reach even more people, supporting a bilingual and inclusive approach to promoting leisure and wellbeing in the county.


What we can offer you:

We will guarantee you a warm welcome to our team from the minute you start. An 24 Month contract within our team A full induction and ongoing support from your line manager and the team. Competitive rates of pay (National Living Wage) Undertake a relevant qualification with a supportive provider. The right training and support to fulfil the role, this will include online e-learning, face to face training and shadowing. At the end of the fixed term contract, there may be opportunities to be appointed to a role subject to availability, suitability, and individual performance.

As part of the recruitment process you will need to:


Attend an in-person recruitment day on Friday 25th July 2025.



If you are successful at the recruitment day you will be invited to attend an interview with the team on the 7th or 8th August 2025.


You must be available for these dates as no alterative dates will be available.


The Welsh language is integral to the identity of Carmarthenshire and its people. If you don't currently meet the Welsh language standard that we need for this role, we will work together on your Welsh language journey and help you develop the skills needed to succeed in this position.


Ian Wright on IWright@carmarthenshire.gov.uk

:

035131.pdf - 171KB Opens in a new window

Expected date of interview:

8 August 2025

Welsh language level - verbal

Level 3 - You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level

Closing Date:

06/07/2025, 23:55

The Rewards

We offer an excellent benefits package including:

Competitive salary Automatic enrolment into the Local Government Pension Scheme Generous annual leave entitlement with the option of purchasing addition annual leave Access to staff health and wellbeing support Personal development and career progression Staff discount schemes and other benefits e.g., cycle-to-work scheme Flexible working and family friendly policies

Additional Information

We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.

Eligibility:

You will be asked about your nationality and if you are legally allowed to work in the United Kingdom. This is to find out if you are eligible to apply for this vacancy. This is a requirement for working within the Council or partner organisations: https://www.gov.uk/prove-right-to-work.

P

lease Note

: If you do not meet the eligibility criteria your application will not progress. If it becomes clear at a later stage in the process that you are not eligible to apply, your application may be withdrawn, or the offer retracted.

How to Apply

: All applications for this vacancy must be made using our online application system. If you have an impairment which prevents you from applying online, please email: jobs@carmarthenshire.gov.uk or contact 01267 234567 and ask for 'Recruitment' to discuss alternative arrangements to support you in the process.


Please see the 'How we Recruit' guidance on the Careers Page for more information on the recruitment process.