Job Description

Salary

24,309 - 25,249 +10% Shift Allowance

Job category/type

Professional Services

Job reference

R5641



The Royal Welsh College of Music and Drama wish to appoint an enthusiastic and versatile Customer Experience Assistant to assist the Customer Experience Manager in delivering customer focused, helpful and friendly Front of House (FOH) support across our box office and reception desks for members of the public, colleagues and students. This varied role will cover all aspects of FOH Operations, including room setups for college activities and commercial hires and security support.

As a Customer Experience Assistant, you will work across our sites to provide a professional, friendly and welcoming information service using your excellent communication skills as part of a small and FOH Operations team. The postholder will be required to work evenings and weekends as required on an irregular hours basis. Conversational level Welsh language skills are essential, and further Welsh language training will be provided once appointed.

This is a full-time permanent role, irregular working hours. We offer a number of employee benefits including an excellent pension scheme, generous annual leave and opportunities for overtime. Discover the advantages of working with us.

If you are a successful candidate and this position will be your first professional services role at the College you will be employed by Professional and Support Services Limited, a wholly owned subsidiary of the University of South Wales, which provides services to the University and College. If you are an internal professional services candidate, from the Royal Welsh College of Music and Drama. You will continue to be employed by the Royal Welsh College of Music and Drama. Please contact hradviser@southwales.ac.uk for further questions.

For an informal conversation about this post please contact the Head of Operations - leigh.kirk-harris@rwcmd.ac.uk.