Job Description

We are a dynamic and growing windows & doors company based in Perth, committed to delivering an exceptional customer experience at every stage - from initial enquiry to installation and beyond. We pride ourselves on quality, service, and building long-lasting customer relationships.

The Role

We are looking for a proactive Customer Service Coordinator to manage the full customer journey, supporting our customers before, during, and after their purchase. Reporting to the Operations Lead, you will be a central part of our team, ensuring smooth communication, efficient processes, and a consistently positive customer experience.

This role is ideal for someone with experience in the windows & doors industry, but we are equally open to candidates from other sectors who can learn quickly and hit the ground running.

Key Responsibilities

Handle and respond to customer enquiries clearly, professionally, and promptly. Qualify leads to ensure alignment with our products and services. Book appointments with the right consultant to meet customer needs. Follow up on quotes and support customers through the decision-making process. Support the sales team by liaising before and after appointments. Greet and advise customers in our showroom, guiding product choices. Manage showroom sales and all required documentation. Take deposits and issue receipts, ensuring accuracy. Schedule surveys with surveyors and coordinate installation dates. Liaise with service engineers and external warranty departments for claims or service enquiries. Keep the CRM system up to date with accurate notes and documentation. Resolve customer complaints effectively and maintain a solution-focused approach. Conduct aftersales calls to maintain high customer satisfaction. Organise external trades as required and send final receipts and warranty documentation. Prepare weekly installation and sales reports.

Candidate Profile

Excellent communication skills (phone, email, face-to-face). Strong organisational skills with the ability to manage multiple priorities. Problem-solving mindset with ownership of customer issues from start to finish. Positive attitude, adaptable, and able to work in a fast-paced environment. Proficient with CRM systems and Microsoft Office (Excel in particular). Previous experience in windows & doors or a similar manufacturing/installation sector is a plus, but not essential.

What We Offer

A varied and autonomous role with real impact. Opportunity to work across sales, installation, service, and warranty functions. Training to get up to speed with products and systems. Friendly and supportive workplace culture. Competitive salary depending on experience. Company Pension. Ongoing training and development.
Job Types: Full-time, Permanent

Pay: 24,420.00-30,000.00 per year

Benefits:

Company pension Employee discount Flexitime Free parking On-site parking
Work Location: In person